V.S. CC Customer Service Vent

I'm so upset right now.

I just spent almost 2 hours being transferred back and forth between V.S. customer service and the V.S. bank card customer service while they tried figuring out what the error was as to why I had a balance on my account that I was not aware of and then had finance charges and late fees due to the balance.

Long story short after almost 2 hours of this, and last rep spoken to at the CC customer service (who was being rude to me while I was trying to tell him what the Supervisor at V.S. told me he was the one talking over me and claiming I was interrupting when I was mid setence regardless. This is how you speak to a customer?????????


AFter it was all said and done he spoke to V.S. they figured out THEIR error of something that had not been credited in the right amount, so I was on 3way with them (the lady, and the rude guy) and he says ok so not that is resolved is there anything else and I said yes I only use this account for online purchases and after this I dont want to make anymore online purchases so please close my V.S. account.

His response-"So after I spent 15minutes talking to V.S. rep of my time helping you you want to close the account?"

I was
and say yes I just explained why *(even the lady understood why and said so) this guy continues to say "If I had known you were canceling I wouldnt have contacted them"

Excuse me is this not your job?
I'm not one to deal with conflict and I am at work so I weas calm through all this. MY coworkers though were steaming they couldnt believe the run around I just got and when I told them what the man said they were so mad.

They said I need to write a letter to V.S.

Re: V.S. CC Customer Service Vent

I would definately write a letter asap!

What an azzhole

Re: V.S. CC Customer Service Vent

Posted by Phyl

I would definately write a letter asap!

What an azzhole

Re: V.S. CC Customer Service Vent

Posted by MeeshkaMich

Posted by Phyl

I would definately write a letter asap!

What an azzhole

I just sent an email and will type up the letter as well and send it as well.

I'm so upset and I can't believe he spoke to me that way. part of me wishes I had yelled at him, but I ddint have it in me and after 2hrs back and forth

None of the other reps spoke to me that and I spoke to about 8 in total between going back and forth.

Re: V.S. CC Customer Service Vent

They are ridiculous, I had a similar situation with them and I closed the card as well.

Re: V.S. CC Customer Service Vent

Re: V.S. CC Customer Service Vent

How flipping rude!?!?! That is HIS job! How could anyone blame you for closing the account after all that!?

There was a post on fashion a few weeks ago that the quality of merchandise has gone down, sounds like customer service quality, too.

Grrrr.....Hope it all gets resolved!