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WWYD....Christmas Card Related...(long) with Poll
Okay so after speaking with the card company they have offered to refund half my money (I ordered over 250 cards and I paid 175.00 + tax+Shipping totaled out to almost 200.00.) I spoke to DH and told him we are getting 87.50 back and that I planned to order new cards and he asked if I was crazy??? Yes we are trying so hard to save money. We are trying to buy a house in the next year, and we have alot of birthdays coming our way. Plus Christmas, and Andrews christening it's alot of $$$!!! Add in postage for the cards and I see his point ! I can't see investing anymore in "CARDS" something that most people toss at the end of the holidays. He suggested mailing out the cards we have because while the background maybe terrible the picture itself is great. He said to send out a mass email explaining the cards weren't done to our standard and that we hope everyone enjoys the picture because ultimately that's what we did it for. I really want to redo it because I hate it, but can't see putting anymore money into this. I mean add in postage, and address labels, plus the specialty cards I buy for his family and mine in addition to these printed ones, that I make personal, we're talking major  !!! (Oh and ps I freaked because I thought our list was long at 75 people. We had to send to all the people DH works with which almost quadrupled our list. Because almost all of them sent us baby cards, and holiday cards) So WWYD?
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Posted 12/7/10 10:55 AM  |
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Re: WWYD....Christmas Card Related...(long) with Poll
I chose other...
I would get them back on the phone requesting a FULL REFUND and continue to escalate the call to a supervisor or manager until this occurs. You agreed to pay them for a product that was approved by you and agreed to pay for the product that looks like what you have approved. They haven't provided that to you and you are obligated to a full refund.
Based on their website they agree to offer a full refund. End of story.
Their Guarantee
Then you should re-order with Costco or whomever you choose 
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| Posted 12/7/10 11:00 AM |
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nferrandi
too excited for words
Member since 10/05 18538 total posts
Name:
Nicole
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Re: WWYD....Christmas Card Related...(long) with Poll
I would probably order new ones from someplace cheap like Costco. But I would also not accept less then half of what you paid. Did you speak to a manager because that's cr@ppy customer service, IMO.
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| Posted 12/7/10 11:01 AM |
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natasa
Girls Rule
Member since 2/07 2035 total posts
Name:
natasa
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Re: WWYD....Christmas Card Related...(long) with Poll
Posted by NextStopBabytown
I chose other...
I would get them back on the phone requesting a FULL REFUND and continue to escalate the call to a supervisor or manager until this occurs. You agreed to pay them for a product that was approved by you and agreed to pay for the product that looks like what you have approved. They haven't provided that to you and you are obligated to a full refund.
Based on their website they agree to offer a full refund. End of story.
Their Guarantee
Then you should re-order with Costco or whomever you choose
I agree!
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| Posted 12/7/10 11:03 AM |
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BeachMom
Love my 4 kiddos!
Member since 11/08 8346 total posts
Name:
Kristie
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Re: WWYD....Christmas Card Related...(long) with Poll
I would demand the full refund.
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| Posted 12/7/10 11:03 AM |
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Jan1975
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Member since 8/09 3846 total posts
Name:
Sarah
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Re: WWYD....Christmas Card Related...(long) with Poll
Posted by BeachMom
I would demand the full refund.
Being that Christmas is around the corner I would order new cards immediately from another site, like shutterfly or tinyprints...
and like PP's said, DEMAND a full refund.
Good luck!
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| Posted 12/7/10 11:05 AM |
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Re: WWYD....Christmas Card Related...(long) with Poll
I spoke to a manager and the said that they reprinted for me and it still wasn't to "my" standard and I should be thankful to get anything back at all because I requested not to print a THIRD time!!! I am writing a letter to corporate as we speak!! I just can't see flushing any more money on this!! I totally wanna cry over this because I know if I order from somwhere else DH is gunna be P ISSED at me. And I don't blame him. But I just hate that we could be sending out these cards. I feel like no matter which way I go I'm wrong.
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| Posted 12/7/10 11:13 AM |
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nferrandi
too excited for words
Member since 10/05 18538 total posts
Name:
Nicole
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Re: WWYD....Christmas Card Related...(long) with Poll
Posted by CookieMomster
I spoke to a manager and the said that they reprinted for me and it still wasn't to "my" standard and I should be thankful to get anything back at all because I requested not to print a THIRD time!!! I am writing a letter to corporate as we speak!! I just can't see flushing any more money on this!! I totally wanna cry over this because I know if I order from somwhere else DH is gunna be P ISSED at me. And I don't blame him. But I just hate that we could be sending out these cards. I feel like no matter which way I go I'm wrong.
Call back and demand to speak with that manager's superisor. There has to be someone higher up then him. How dare he speak to you that way?! It its THEIR problem that they needed to reprint at all. If they had done it correctly the first time, there would have neer been an issue. They need to give you a FULL refund and don't you hang up with them until they do.
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| Posted 12/7/10 11:19 AM |
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AMF1115
Loves being Joey & Vinny's mom
Member since 1/09 3771 total posts
Name:
Athina
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Re: WWYD....Christmas Card Related...(long) with Poll
Posted by natasa
Posted by NextStopBabytown
I chose other...
I would get them back on the phone requesting a FULL REFUND and continue to escalate the call to a supervisor or manager until this occurs. You agreed to pay them for a product that was approved by you and agreed to pay for the product that looks like what you have approved. They haven't provided that to you and you are obligated to a full refund.
Based on their website they agree to offer a full refund. End of story.
Their Guarantee
Then you should re-order with Costco or whomever you choose
I agree!
i second that!
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| Posted 12/7/10 11:20 AM |
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jambalady
Is it summer yet?
Member since 8/06 7392 total posts
Name:
Holly
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Re: WWYD....Christmas Card Related...(long) with Poll
That really sucks!!! I would be fuming
Knowing me, if I really didn't like the cards, I would order new ones.
I just ordered from Vistaprint and got 100 cards and return address labels for $50.
I chose free shipping which is 14 days and which will get me to right before Christmas, but Expedited shipping would cost you another $20 if you wanted them sooner.
Not sure of the quality since this is my first time ordering from them but it was very easy to use and custom tailor.
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| Posted 12/7/10 11:21 AM |
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