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CaMacho
Sisters :)
Member since 7/06 15112 total posts
Name:
Jess
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"Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
My mom got that when she called 911 earlier.
Can you believe it?! She tried turning onto her block in her car and saw a woman laying on the street and a car almost running her over. The girl and the guy were screaming fighting at eachother... she couldn't turn onto her block so she called 911 b/c it looked bad. She gave up after three tries and by that time the couple was gone.
I could not believe 911 puts you on HOLD!  
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Posted 11/2/07 6:56 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
CouponKT
Our family is complete
Member since 6/06 16494 total posts
Name:
K
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
 
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| Posted 11/2/07 6:57 PM |
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itkocak
Member since 7/07 7639 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Message edited 11/14/2011 9:35:03 PM.
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| Posted 11/2/07 6:59 PM |
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NewYawkah
2012--A year of new beginnings
Member since 5/05 4402 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
That happened to me once--I saw 2 guys attacking another guy and they put me on HOLD for a few minutes--I was SHOCKED!
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| Posted 11/2/07 6:59 PM |
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luvsbob4603
To a healthy 2013
Member since 5/05 21840 total posts
Name:
To a brand new year to a healthier me
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
WHAAAAT????
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| Posted 11/2/07 6:59 PM |
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shell
:-)
Member since 6/06 2988 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Wow...I would never think that would happen on 911.
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| Posted 11/2/07 7:00 PM |
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
That's CRAZY!!!!!
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| Posted 11/2/07 7:01 PM |
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Dani922
Here's to new beginnings
Member since 10/07 7260 total posts
Name:
Danielle
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
OMG Are you serious?! I can't believe that!
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| Posted 11/2/07 7:40 PM |
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HarleyGirlFLA
Come on in
Member since 5/05 9674 total posts
Name:
Mel
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
I had that once with 911 and I had that when I called the ER
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| Posted 11/2/07 7:47 PM |
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BabyBoy
is Skylar Elizabeth
Member since 5/05 4189 total posts
Name:
Tom
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
do you think there is an infanant amount of people waiting for us...? there have been times i've gotten right though...and i've had to wait...
Message edited 11/2/2007 7:50:08 PM.
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| Posted 11/2/07 7:48 PM |
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lvdolphins
My Loves!
Member since 5/05 46292 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
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| Posted 11/2/07 8:24 PM |
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dm24angel
Happiness
Member since 5/05 34581 total posts
Name:
Donna
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Posted by BabyBoy
do you think there is an infanant amount of people waiting for us...? there have been times i've gotten right though...and i've had to wait...
Yes I do
If they have to put people on HOLD, then they know this and need to Hire more people...simple solution IMO.
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| Posted 11/2/07 8:26 PM |
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leighla
Support Cancer Research
Member since 5/05 16353 total posts
Name:
Lauren
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Posted by BabyBoy
do you think there is an infanant amount of people waiting for us...? there have been times i've gotten right though...and i've had to wait...
The whole point of 911 is that you are having an EMERGENCY.
Donna's right, they need to make sure they are staffed enough that a hold situation is a rarity.
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| Posted 11/2/07 8:47 PM |
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SweetTooth
I'm a tired mommy!
Member since 12/05 20105 total posts
Name:
Lauren
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
You have to remember that there are only a certain # of people working at a time, if all the dispatchers are on a call, then unfortunately there is no one to pick up your call. To be put on hold is a rarity. They can't have dozens of extra people on hand to answer calls if that rarity does happen to occur. Unfortunately, just like everything else the bottom line is the almighty dollar. Who would pay for all this extra staff to be there 24/7?
I am very sorry this happened to your mom though. But I know a number of people who work for FRES and usually it not like that and they are very dilligent about doing an efficient job over there.
ETA: I am surprised though that they did not call her back. Even if the call is on hold, the number should be registered in the system and they ALWAYS call back hang ups.
Did she call on a cell phone that has the location turned off?
Message edited 11/2/2007 9:08:06 PM.
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| Posted 11/2/07 9:04 PM |
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dm24angel
Happiness
Member since 5/05 34581 total posts
Name:
Donna
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Posted by SweetTooth
You have to remember that there are only a certain # of people working at a time, if all the dispatchers are on a call, then unfortunately there is no one to pick up your call. To be put on hold is a rarity. They can't have dozens of extra people on hand to answer calls if that rarity does happen to occur. Unfortunately, just like everything else the bottom line is the almighty dollar. Who would pay for all this extra staff to be there 24/7?
I am very sorry this happened to your mom though. But I know a number of people who work for FRES and usually it not like that and they are very dilligent about doing an efficient job over there.
Well if its a rarity then they dont need to hire too many extra people and its really not that much more money?
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| Posted 11/2/07 9:06 PM |
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leighla
Support Cancer Research
Member since 5/05 16353 total posts
Name:
Lauren
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
I would have thought it was a rarity, but there are 4 people on this thread alone who have been put on hold. 
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| Posted 11/2/07 9:08 PM |
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SweetTooth
I'm a tired mommy!
Member since 12/05 20105 total posts
Name:
Lauren
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Posted by dm24angel
Posted by SweetTooth
You have to remember that there are only a certain # of people working at a time, if all the dispatchers are on a call, then unfortunately there is no one to pick up your call. To be put on hold is a rarity. They can't have dozens of extra people on hand to answer calls if that rarity does happen to occur. Unfortunately, just like everything else the bottom line is the almighty dollar. Who would pay for all this extra staff to be there 24/7?
I am very sorry this happened to your mom though. But I know a number of people who work for FRES and usually it not like that and they are very dilligent about doing an efficient job over there.
Well if its a rarity then they dont need to hire too many extra people and its really not that much more money?
The problem is that it is a 34/7/365 business, and they hire according to the call averages. They have no idea when there would be a higher call volume. Its not like they can hire seasonally, KWIM?
I am not saying its right to be put on hold when you call 911, I am just saying the county has restraints due to money, like everyone else.
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| Posted 11/2/07 9:10 PM |
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alnem
This is gonna be a good year!
Member since 2/06 9562 total posts
Name:
Emily
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
OMG! just for my own knowledge, was that nassau county, suffolk county, or private police?
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| Posted 11/2/07 9:13 PM |
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Kristin616
Member since 8/06 3595 total posts
Name:
Kris
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
I believe it. It happened to me last year when I called. I thought I made a mistake when I heard the recording.
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| Posted 11/2/07 9:16 PM |
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NewYawkah
2012--A year of new beginnings
Member since 5/05 4402 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Mine was Suffolk County.
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| Posted 11/2/07 9:33 PM |
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CaMacho
Sisters :)
Member since 7/06 15112 total posts
Name:
Jess
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
Posted by alnem
OMG! just for my own knowledge, was that nassau county, suffolk county, or private police?
Nassau County... she dialed 911 from her cell.
I'll have to speak with her today to see if they called her back at all.
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| Posted 11/3/07 10:07 AM |
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Diane
Hope is Contagious....catch it
Member since 5/05 30683 total posts
Name:
D
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
tthat is horrible
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| Posted 11/3/07 10:50 AM |
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MarlyG
LIF Infant
Member since 10/07 286 total posts
Name:
Marlene
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
That's Insane!!!! Shame on 911!!!!!!
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| Posted 11/3/07 10:53 AM |
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mommy0604
My Son is my world...
Member since 10/07 3270 total posts
Name:
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
That's dangerous for them to do that!
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| Posted 11/3/07 12:25 PM |
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GenLCSW
Baby # 3 is here!!!
Member since 7/05 21138 total posts
Name:
Genna
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Re: "Your call is important to us. Please stay on the line, your call will be answered in the order in which it was received"
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| Posted 11/3/07 12:43 PM |
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