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Car Dealer Service Question
So... The cd player in my honda crv jammed. Dealer said it would be covered under my extended warranty which I purchased when I bought my car new from the dealer.
Now the dealer is telling me the extended warranty won't be honored because I changed my name when I got married and never notified the warranty company. They want me to pay $500 for the service! I never would have agreed to that... Am I liable considering they told me it would be covered? I am so annoyed. I have been sitting here with DS for 3 hours now!!!
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Posted 6/19/09 11:25 AM  |
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Long Island Weddings
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: Car Dealer Service Question
do you have a copy of the warrenty?
my boy friend just dropped his car off at the dealer and they told him $1600 for a timing belt
he went home- grabbed the warrenty and went back
it's covered
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| Posted 6/19/09 11:28 AM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: Car Dealer Service Question
Posted by CouldItBeA-BFP-
So... The cd player in my honda crv jammed. Dealer said it would be covered under my extended warranty which I purchased when I bought my car new from the dealer.
Now the dealer is telling me the extended warranty won't be honored because I changed my name when I got married and never notified the warranty company. They want me to pay $500 for the service! I never would have agreed to that... Am I liable considering they told me it would be covered? I am so annoyed. I have been sitting here with DS for 3 hours now!!!
That's ridiculous - you are the same person. I would ask for a supervisor/manager/etc until someone agrees to cover the repair.
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| Posted 6/19/09 11:41 AM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Car Dealer Service Question
Tell them you were born at night but not last night. That is outrageous. What idiot would buy line of reasoning?
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| Posted 6/19/09 11:49 AM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: Car Dealer Service Question
Posted by Blu-ize
Tell them you were born at night but not last night. That is outrageous. What idiot would buy line of reasoning?
seriously- I can't even believe they would try that
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| Posted 6/19/09 11:52 AM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
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Re: Car Dealer Service Question
I would demand to speak with a manager or the owner. what a load of BS!!!!!!!! 
Message edited 6/19/2009 3:22:42 PM.
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| Posted 6/19/09 3:21 PM |
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HeatherRose
Life is Good :)
Member since 11/07 6605 total posts
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Re: Car Dealer Service Question
they can't legally do this, you are still the same person with the same SS # that purchased the car. Speak to someone who has half a brain, and you will be fine.
On a side note, I'm shocked they are even covering the cd player, unless its a new car. I thought that was one of the things they didn't cover.
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| Posted 6/19/09 3:44 PM |
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MrsRJP
Happy Spring!!!
Member since 12/07 2151 total posts
Name:
Rena Marie
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Re: Car Dealer Service Question
Posted by SweetestOfPeas
I would demand to speak with a manager or the owner. what a load of BS!!!!!!!!
I would definitely talk to the owner of the dealership. They have to take your warranty married name or maiden you are the same person. That is just plain wrong.
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| Posted 6/19/09 4:02 PM |
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Blu-ize
Plan B is Now Plan A
Member since 7/05 32475 total posts
Name:
Susan
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Re: Car Dealer Service Question
that person who fed you that line of BS must be living in a parallel universe where he makes up the rules.
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| Posted 6/19/09 8:11 PM |
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DrMeg
Back home!
Member since 5/08 1858 total posts
Name:
Meg
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Re: Car Dealer Service Question
In addition to their ridiculous excuse, you can't legally be held liable to pay any money that they didn't have you preapprove before performing the work.
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| Posted 6/19/09 10:29 PM |
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