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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Question about eBay Shipping Charge
DH won and purchased baseball tix through an auction. The guy charged him $20 for shipping and handling which DH was really really not happy about but couldn't find the tix anywhere else. He was annoyed anyway that the seller was going to mail them because he lives 15 minutes from us and DH was more than willing to meet him in a parking lot, etc. But that was the seller's choice. So he goes to pick up tix at post office this morning (sent certified mail) and sees on envelope that it cost $4 to send and DH was charged $20. He's ******. He told me he wanted to leave negative feedback but I explained ebay etiquette to him and told him how you really wouldn't do that without trying to resolve issue with seller first.
I know that people are on there to make money, but to make over $15 on shipping is ridiculous, IMO. Or am I wrong? Do you think he should email the seller and express his displeasure at the major exaggeration in cost of shipping?
Looking for some advice/opinions please!
Thanks!
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Posted 6/8/09 12:57 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
KGools
Happy
Member since 9/06 9532 total posts
Name:
Kim
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Re: Question about eBay Shipping Charge
I believe that there is a rule on eBay that says you can't make money on shipping. Other people on here would know if that's true or not, but I would absolutely contact the seller and try and get $15 back.
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| Posted 6/8/09 1:02 PM |
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Christine
2nd verse same as the 1st
Member since 5/05 15287 total posts
Name:
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Re: Question about eBay Shipping Charge
I know people will use the shipping charges to offset some of the selling/listing fees but that seems more like gouging to me. For $20 I would expect priority shipping.
Did the listing state how the item would be shipped? If it just said first class mail, there's really not much recourse since you knew in advance. If it stated it would be sent via a more expensive means, I would ask for a refund.
I would leave a positive feedback since it sounds like the transaction went according to plan but maybe comment about the excessive shipping fees.
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| Posted 6/8/09 1:03 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
I have to check with DH about how it was listed and how said it would be sent.
Thanks for the info, ladies. Regardless, I am definitely going to tell him to email the guy.
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| Posted 6/8/09 1:06 PM |
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BabyBoy
is Skylar Elizabeth
Member since 5/05 4189 total posts
Name:
Tom
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Re: Question about eBay Shipping Charge
shipping and handling includes more then just what was paid to mail it out...
cost of materials - envelopes, packing material and such..
i would read this
http://pages.ebay.com/help/policies/listing-shipping.html
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| Posted 6/8/09 1:11 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
Posted by BabyBoy
shipping and handling includes more then just what was paid to mail it out...
cost of materials - envelopes, packing material and such..
i would read this
http://pages.ebay.com/help/policies/listing-shipping.html
Thank you for the link. According to that article, the only thing you can charge extra for are the cost of materials - as you stated above. I find it highly unlikely that an envelope to mail paper tickets in cost almost $16.
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| Posted 6/8/09 1:31 PM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: Question about eBay Shipping Charge
if he sent it priority mail- which he didn't b/c that cost more then $4 -
he would have gotten a free envelope at the PO
I would send this guy an email asking for $15 back
if not- I would leave neg feedback and report him to ebay
ebay is really cracking down on stuff like this-
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| Posted 6/8/09 1:33 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
After he emails the seller, if the seller refuses to refund money - is there a way to get ebay involved before leaving negative feedback? I hesitate to leave someone neg feedback, but this guy really has some nerve. I just sold tix to someone in Miami - I sent 2 day priority and signature requested and it cost $7 and change. This guy sent it from much closer and all he did was cert mail - not even priority.
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| Posted 6/8/09 1:45 PM |
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Beth
The Key to your new home....
Member since 2/06 24849 total posts
Name:
Beth
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Re: Question about eBay Shipping Charge
you can start a dispute thru ebay (not paypal)
this will allow ebay to know what's going on - and the seller will have to commincate
as a seller- I would just refund the money- feedback is so important these days-
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| Posted 6/8/09 2:07 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
DH and I just sent an email to the seller. We linked the Ebay excessive shipping charges policy - thanks Babyboy - and asked for $15 refund on the charges as the charges for the cert mail were $4.34. He sent them in regular envelope so there were certainly no charges for packing materials. We also wrote the hope that the situation could be resolved between seller and buyer and that an ebay dispute did not have to be opened.
Guy has 100% feeback - not a HUGE seller - but I noticed the most recent feedback said that the shipping costs were really high - surprised the guy left a positive feedback if that was his comment.
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| Posted 6/8/09 9:24 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Question about eBay Shipping Charge
Posted by KGools
I believe that there is a rule on eBay that says you can't make money on shipping. Other people on here would know if that's true or not
Actually ebay allows the seller to take a "handling fee" in addition to actual shipping costs. Granted $15 is excessive.
What shipping method was advertised in the listing and how did he ship it?
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| Posted 6/8/09 9:36 PM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: Question about eBay Shipping Charge
when I sold on eBay, I always padded the shipping charge to cover the listing fee & packing materials. I think that is fair.
every now and then, I would make an extra couple of bucks on shipping, esp if the buyer was from the east coast as opposed to CA.
but I NEVER charged so much more that I would make $16 from the shipping! that is ridiculous! I would contact the seller and explain that you saw the postage was only $4 and that you understand a few extra dollar to cover the listing and his gas money for the drive to post office is reasonable, but that you expect some sort of a refund.
I would absolutely leave neg feedback for being charged 5 TIMES what the shipping cost.
Since he lives local, for $20, he should have hand delivered them to your front door on a silver platter, 10 minutes after you paid.
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| Posted 6/8/09 9:38 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Question about eBay Shipping Charge
If you want to get his attention without leaving a negative, just file a Paypal dispute and put his money on hold. I think that's fair enough as paypal disputes can be easily dropped (after he refunds you to your satisfaction).
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| Posted 6/8/09 9:43 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Question about eBay Shipping Charge
Posted by SweetestOfPeas
Since he lives local, for $20, he should have hand delivered them to your front door on a silver platter, 10 minutes after you paid.
Even if the seller lives in the same neighborhood, many sellers don't want to be bothered with local pickups because of the time required to "hang around" for the buyer to show up. Also you never know what kind of nutsies are out there, the seller may not want to give out their home address.
If you agree to meet at a public place, again that equals more time for the seller to waste.
I'm not defending the seller here, I'm just stating a possible reason why they don't want to be bothered with a local pickup.
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| Posted 6/8/09 9:45 PM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: Question about eBay Shipping Charge
Posted by ave1024
If you want to get his attention without leaving a negative, just file a Paypal dispute and put his money on hold. I think that's fair enough as paypal disputes can be easily dropped (after he refunds you to your satisfaction).
I'm not sure that would work since they knew about the $20 s&h fee up front before they bought the tickets. I think you can only open a PP dispute if you get the wrong item sent to you, a broken item, nothing at all, things like that...
the only reason they *might* have any issues is b/c they knew what the s&h fee was before bidding/buying. but I would still try and get some sort of a refund - at least $10! and def report him to eBay!
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| Posted 6/8/09 9:46 PM |
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SweetestOfPeas
J'taime Paris!
Member since 3/06 32345 total posts
Name:
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Re: Question about eBay Shipping Charge
Posted by ave1024
Posted by SweetestOfPeas
Since he lives local, for $20, he should have hand delivered them to your front door on a silver platter, 10 minutes after you paid.
Even if the seller lives in the same neighborhood, many sellers don't want to be bothered with local pickups because of the time required to "hang around" for the buyer to show up. Also you never know what kind of nutsies are out there, the seller may not want to give out their home address.
If you agree to meet at a public place, again that equals more time for the seller to waste.
I'm not defending the seller here, I'm just stating a possible reason why they don't want to be bothered with a local pickup.
I know that, I would never agree to meet anyone this way either. I was just trying to make light of the exorbitant fee.
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| Posted 6/8/09 9:49 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Question about eBay Shipping Charge
Posted by SweetestOfPeas
I'm not sure that would work since they knew about the $20 s&h fee up front before they bought the tickets. I think you can only open a PP dispute if you get the wrong item sent to you, a broken item, nothing at all, things like that...
the only reason they *might* have any issues is b/c they knew what the s&h fee was before bidding/buying. but I would still try and get some sort of a refund - at least $10! and def report him to eBay!
It would work because a paypal dispute is the most effective way to get a seller's attention. You can file a significantly not as described claim with Paypal. The shipping method was "not as described".
Ebay disputes are useless. They don't deal with the financial portion of the transaction. They can't force the seller to refund excessive shipping charges. The worst that can happen with the seller is getting their account suspended, and I can guarantee you it will take more than one violation against the seller to get his account suspended over this.
I do agree that buyers need to realize that the "real price" is total + shipping. If another seller was offering the same tickets for $15 more with free shipping, does that mean the other seller's deal is a "better deal". Not on ebay. But I can understand if a buyer feels they got cheated.
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| Posted 6/8/09 9:50 PM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Question about eBay Shipping Charge
Let me also say that sellers can now ask for negative feedback to be removed and CHANGED to a positive.
You can leave a negative (I wouldn't... yet)... but you can leave the seller a negative.
The seller may then decide to offer the refund in exchange to have you remove the negative feedback and change it to a positive. It's part of the new "feedback revision" policy on ebay that went into effect a few months ago.
http://pages.ebay.com/help/feedback/revision-request.html
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| Posted 6/8/09 9:53 PM |
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sunnygirl
loving life
Member since 1/07 5413 total posts
Name:
D
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Re: Question about eBay Shipping Charge
i agree that $20 shipping and handling is ridiculously expensive for 2 tickets but it did state that as the cost and you agreed to pay it buy purchasing the tickets,
while i think the seller is a crook i also feel he doesn't have to refund you, you need to take a little bit of responsibility by agreeing to purchase at that cost and you should take this as a lesson learned and look more closely at shipping fees, if you dont want to pay what they are asking, dont buy the item
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| Posted 6/8/09 10:04 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
Ave - can DH file a paypal dispute if he's already paid or, I presume, the money is already in the seller's account?
One of the posters above mentioned that they can see padding the shipping/handling costs a bit to cover listing fees, gas, etc. If you read the link that Babyboy posted earlier in this thread - ebay specifically states that you cannot cover those costs (and others) in your shipping/handling fees.
ETA - FWIW, seller did make some money on the tix.
Message edited 6/8/2009 10:12:57 PM.
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| Posted 6/8/09 10:11 PM |
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EmmaNick
*
Member since 12/06 16001 total posts
Name:
*
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Re: Question about eBay Shipping Charge
You agreed to the shipping costs when you bid on the auction. You knew the person was local and probably realized that $20 was steep for shipping the tickets a town or two over, but the price was good, hence the bid. I would suck it up and move on to be honest.
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| Posted 6/8/09 10:19 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
I understand what you are saying in terms of being aware of the shipping cost when the item was purchased - however, it is in direct violation to ebay's standards and what they deem as excessive shipping costs - so why should we "suck it up?"
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| Posted 6/8/09 10:22 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
*
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Re: Question about eBay Shipping Charge
Posted by mrswask
I understand what you are saying in terms of being aware of the shipping cost when the item was purchased - however, it is in direct violation to ebay's standards and what they deem as excessive shipping costs - so why should we "suck it up?"
It seems like an awful lot of energy to waste on something you agreed to pay, that's all. Had the seller shipped with a paypal label, you wouldn't have even known how much he/she paid for shipping.
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| Posted 6/8/09 10:26 PM |
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mrswask
Pookie Love
Member since 5/05 20229 total posts
Name:
Michal
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Re: Question about eBay Shipping Charge
Posted by EmmaNick
Posted by mrswask
I understand what you are saying in terms of being aware of the shipping cost when the item was purchased - however, it is in direct violation to ebay's standards and what they deem as excessive shipping costs - so why should we "suck it up?"
It seems like an awful lot of energy to waste on something you agreed to pay, that's all. Had the seller shipped with a paypal label, you wouldn't have even known how much he/she paid for shipping.
Not so tough to file a dispute from the computer. It's easy enough to find out how much a shipping method costs from the post office. Again, it's really the point that he is price gouging and not following ebay's guidelines for reasonable shipping costs.
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| Posted 6/8/09 10:29 PM |
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EmmaNick
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Member since 12/06 16001 total posts
Name:
*
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Re: Question about eBay Shipping Charge
Posted by mrswask
Posted by EmmaNick
Posted by mrswask
I understand what you are saying in terms of being aware of the shipping cost when the item was purchased - however, it is in direct violation to ebay's standards and what they deem as excessive shipping costs - so why should we "suck it up?"
It seems like an awful lot of energy to waste on something you agreed to pay, that's all. Had the seller shipped with a paypal label, you wouldn't have even known how much he/she paid for shipping.
Not so tough to file a dispute from the computer. It's easy enough to find out how much a shipping method costs from the post office. Again, it's really the point that he is price gouging and not following ebay's guidelines for reasonable shipping costs.
..but you had to have realized PRIOR to bidding, that shipping something from LI to LI is not going to cost $20.
We can go round and round on this.
Good luck.
ETA: I've been buying on ebay for years. It's not hard to tell when shipping is padded. If the price is good even with the padded shipping, I have no issue with it. IMO the only difference in an auction for $100 with $5 shipping and the same auction for $85 with $20 shipping is how much ebay will profit from that auction.
Message edited 6/8/2009 10:50:54 PM.
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| Posted 6/8/09 10:37 PM |
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