Re: baby rus new return policy

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Yeah - I had the same problem with the PNP -Shocking that I got 2! "that never happens! Your guests must not have told them it was off a registry" was the response at the first BRU. Oh, so it couldn't be that your online system messed up....

- I had to go to 2 BRU and finally a TRU to get it returned- AND had to talk to managers - frankly as a full time working mother with a baby that gets hungry every 2.5 hours, I don't have time to spend an hour at BRU talking to managers. I actually did have a receipt for the cabana thing, but it was over 90 days and I didn't want to deal with the hassle. They just make it soo difficult to be a customer there - its really a shame that they own the market....

The whole Dr Browns bottle thing - I had mine within 90 days and with receipts and they wouldn't take them back b/c I didn't have the original boxes for them - Yet they took everyone elses back from 2 years ago - I just got so frustrated - that I stopped caring about doing the "right" thing.

Sorry so long - this turned into quite a vent!


I have to agree with you, they make so much money already. they are really hurting the customer w/ this crummy return policy. People rarely give gift receipts, especially for clothes. so if you have things that are too small, or duplicates, you have to keep it? what a waste

Re: baby rus new return policy

It stinks but it is fair. Honestly without a receipt they don't know if it was purchased there. Even if they sell it someone could have bought it on sale someplace else, so why should BRU be responsible to give you money back for it.