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DeniseMarie
<3
Member since 8/07 10682 total posts
Name:
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Slomins & Triple Play Optimum Customers
We have the Slomins alarm system and the triple play through Optimum. So - our phone and modem are connected through the same line. If the cable modem goes down, the phone line goes down and this will cause the alarm to go off.
This doesnt happen often, maybe once every couple of months, but it has ALWAYS happened in the middle of the night. So imagine being woken up in the middle of the night with your house alarm going off. It even happened one time when DH was out of town and I freaked.
Has this happnened to anyone else?
We were thinking of switching to a regular landline phone through Verizon but it would be extra $ and with a baby on the way its not an option right now.
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Posted 5/23/08 8:36 AM  |
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ohbaby08
Winter is Coming
Member since 10/07 1718 total posts
Name:
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Re: Slomins & Triple Play Optimum Customers
We have General for our alarm, but we do have optimum for our phone. Our alarm doesn't go off if the modem reboots, it just chirps to let us know that the phone line is down. It has happened maybe twice in the whole year that we've been in the house. Maybe you can call slomins and see if there is a setting to just have it chirp versus actually go off if the phone line goes down.
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| Posted 5/23/08 8:38 AM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: Slomins & Triple Play Optimum Customers
Posted by ohbaby08
We have General for our alarm, but we do have optimum for our phone. Our alarm doesn't go off if the modem reboots, it just chirps to let us know that the phone line is down.
Mine chirps too. The alarm doesn't go off.
I also have a wireless transmitter for my alarm company too so maybe that's the reason. Maybe Slomins can program it properly.
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| Posted 5/23/08 9:01 AM |
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TJLealand3
LIF Adolescent
Member since 6/07 839 total posts
Name:
Thomas
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Re: Slomins & Triple Play Optimum Customers
I have Brinks and it chirps, this seems kind of dumb. If you have no intrusion, no door or motion alarm, why would the alarm sound. There should defininatly be a setting change.
Good Luck!!!
Message edited 5/23/2008 9:31:14 AM.
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| Posted 5/23/08 9:31 AM |
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DeniseMarie
<3
Member since 8/07 10682 total posts
Name:
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Re: Slomins & Triple Play Optimum Customers
Posted by TJLealand3
I have Brinks and it chirps, this seems kind of dumb. If you have no intrusion, no door or motion alarm, why would the alarm sound. There should defininatly be a setting change.
Good Luck!!!
well, their point iof view on it is that there is a disruption in phone service and the phone lines could have been cut 
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| Posted 5/23/08 9:40 AM |
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jrbaby
LIF Adult
Member since 11/05 1204 total posts
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Re: Slomins & Triple Play Optimum Customers
Yes, we have the exact same problem. It always happens in the middle of the night and scares the crap out of us. We've called SLomins and Cablevision over 10 times in the past 3 years. They propose a solution but it does not seem to correct it.
Unfortunately, we have no advice, but it only happens about once every 4-5 months.
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| Posted 5/23/08 10:00 AM |
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anjerandunder
Positive thoughts worked!!!
Member since 6/06 1909 total posts
Name:
J
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Re: Slomins & Triple Play Optimum Customers
my response on other post
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| Posted 5/23/08 10:47 AM |
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DeniseMarie
<3
Member since 8/07 10682 total posts
Name:
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Re: Slomins & Triple Play Optimum Customers
sorry, i duble posted this!
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| Posted 5/23/08 10:53 AM |
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