FUMING right now! Final Update and pics in album

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FUMING right now! Final Update and pics in album

We hired a contractor to build a deck around our pool. Before we signed the contract we told him that we needed to have the work completed before 6/29. He said barring really bad weather that would delay his other jobs, it shouldn't be a problem. Signed the contract at the very end of May and he said he could do the work the 3rd week of June (again, barring weather related issues). We called him last week to see if he had a start date and said he would call back the next day to let us know. We didn't get a call, so DH called him a couple of days later and the guy went off on DH, saying he never made any promises (we know that) and he was really busy and didn't know when he would get to us - it got a little heated and they guy said he would give us our down payment back if we wanted. (And I know my DH, he is usually one to keep really calm and speak politely, even if he is really pi$$ed, so, even though I wasn't there, I know how he would handle this). They both calmed down and agreed to go forward with the job. We had to pick the color decking we wanted so the guy dropped of samples in our mailbox on Sunday with what seemed like a friendly note saying they would start the job on Tues (today). DH couldn't be here this morning, but I didn't think there would be a problem, that I could handle it. So the guy gets here with his crew and he starts in, right away, saying how he couldn't believe how my DH spoke to him, he works so hard, he's a professional and he knows that he said MAYBE he could do the job this week. I explained that it was our understanding that unless bad weather backed up his other jobs, our job would be done this week. He starts getting nasty so I just said, look, you're here to do this job (it will be a 3-4 day job), so why don't we make this as pleasant an experience as possible - for all of us. He continues being nasty, and says how another customer agreed to delay their job, even though his wife is having surgery this week (!?!?!?). I again said, lets just make this as pleasant as possible - your're here, are you going to do a professional job. He said of course I am, but if you want, I have my check book in the truck and can give you your down payment back. I said, no, I just want to make this as easy as possible for all of us and I want to make sure there won't be any problems. He said he will do a good job, but he was expecting an apology when he got here because he's been doing this for so many years,but what does he know, I must be right! When I said AGAIN, hey, its water under the bridge, lets just make this as pleasant as possible, he said why am I still talking?!!!! I stayed calm and repeated myself again asked him if I could show him where the underground electric wires for the pool run so that there won't dig them up. He said, I know how to find them. I said OK but showed him anyway. And then showed him where there is a cooler of waters and sodas for the guys and came in the house.

I am so angry and part of me knows I should tell them to leave, but I REALLY want this deck to be done (we were supposed to have it done last year and it didn't happen and if I send them away now, it will be months before someone else can come). This company had great reviews here and all over the internet. I guess I just needed to vent because I feel trapped and am shocked at the treatment from this guy.

ETA: Would you tell them to leave? Now I'm worried that they will do a sh$t job, but I really feel trapped and if I do tell them to leave, there's no way we will have a deck this summer (I know, not the end of the world, but I was so excited to finally be getting it done)

Updated below (6/29/14)

Message edited 6/29/2014 1:57:34 PM.

Posted 6/24/14 10:40 AM