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NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
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Re: United Airlines fiasco
Posted by gina409
And why can't thy keep upping the offer
Nobody wanted the first offer of the voucher and hotel
So make it more. Maybe someone would have jumped
Exactly. They certainly can afford it with the prices they charge.
Corporate greed at its finest
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Posted 4/10/17 10:39 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
ChilisWife
God Bless America
Member since 5/05 3572 total posts
Name:
A.K.
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Re: United Airlines fiasco
Posted by NervousNell
Posted by gina409
And why can't thy keep upping the offer
Nobody wanted the first offer of the voucher and hotel
So make it more. Maybe someone would have jumped
Exactly. They certainly can afford it with the prices they charge.
Corporate greed at its finest
Or make the offer cash. Nobody wants a crappy voucher for another crappy experience.
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| Posted 4/10/17 10:40 PM |
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NervousNell
Just another chapter in life..
Member since 11/09 54921 total posts
Name:
..being a mommy and being a wife!
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Re: United Airlines fiasco
I just read something that said selling more seats than are available is considered fraud anywhere else...why does that not apply to the airlines?
They seem to be above the law....
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| Posted 4/10/17 10:43 PM |
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MsSissy
xoxoxo
Member since 3/07 39159 total posts
Name:
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Re: United Airlines fiasco
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
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| Posted 4/10/17 10:52 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
This is what I read as well. And this is why you can't watch a 30 second video of the police forcing him off and make a judgement. Personally, I need more
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| Posted 4/10/17 11:02 PM |
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MsSissy
xoxoxo
Member since 3/07 39159 total posts
Name:
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Re: United Airlines fiasco
Posted by PhyllisNJoe
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
This is what I read as well. And this is why you can't watch a 30 second video of the police forcing him off and make a judgement. Personally, I need more
So I'm watching the news right now. And they are saying him running back onto the plane happened AFTER he was dragged off the plane.
At this point. Who the hell knows what happened.
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| Posted 4/10/17 11:08 PM |
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MC09
arrrghhh!!!!
Member since 2/09 5674 total posts
Name:
Me speaks pirate!
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Re: United Airlines fiasco
I'm really surprised by some of these responses. This is a 70 year old man! How do they know he doesn't have a heart condition? The airline couldn't find a young able-bodied passenger to attack? Are they going to start assaulting pregnant women and minors next? Would you be okay if they knocked your dad out cold and dragged him away bleeding? Why, after all they did to him, did they let him back on the plane afterwards? Airlines overbook. It's industry standard. Their having to transport crew members is the airline's problem and should not be at the inconvenience of paying passengers. Take care of that nonsense before you let the passenger board the flight. There was no reason they couldn't have handled this situation better. With spring break being this week they really couldn't find another passenger with some free time on their hands? I imagine paying their pr people overtime after this mess is costing them more than it would have had they handled this situation humanely to begin with.
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| Posted 4/10/17 11:11 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by MsSissy
Posted by PhyllisNJoe
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
This is what I read as well. And this is why you can't watch a 30 second video of the police forcing him off and make a judgement. Personally, I need more
So I'm watching the news right now. And they are saying him running back onto the plane happened AFTER he was dragged off the plane.
At this point. Who the hell knows what happened.
I wonder why other passengers aren't making statements ? I'm curious to hear the full story.
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| Posted 4/10/17 11:13 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by MC09
I'm really surprised by some of these responses. This is a 70 year old man! How do they know he doesn't have a heart condition? The airline couldn't find a young able-bodied passenger to attack? Are they going to start assaulting pregnant women and minors next? Would you be okay if they knocked your dad out cold and dragged him away bleeding? Why, after all they did to him, did they let him back on the plane afterwards? Airlines overbook. It's industry standard. Their having to transport crew members is the airline's problem and should not be at the inconvenience of paying passengers. Take care of that nonsense before you let the passenger board the flight. There was no reason they couldn't have handled this situation better. With spring break being this week they really couldn't find another passenger with some free time on their hands? I imagine paying their pr people overtime after this mess is costing them more than it would have had they handled this situation humanely to begin with.
Not saying the end result was a good one. At all. But what is the airline to do? They offered $. Nobody wanted it. They offered more money - he considered and decided no. Supposedly they did a random draw of people that had to give up seats (they can legally do this) was it only his seat? Were there other passengers who gave their seats up? I read they had 4 airline employees that needed seats - was it just 1 they needed? Or did the other passengers get up and walk off of the airplane without incident? OK just read. They did. 3 others left without an issue.
What is the airline to do at this point? Man is refusing to leave. Flight is being delayed. Crew can't get him off. So theycall police. Police are supposed to say - oh well, he doesn't want to leave the plane, I guess your SOL? No. They remove the passenger who isn't being cooperative. From what I was able to see, they forcibly removed him and with his resistance as they pulled him, his face hit the armrest. It wasn't a cop punching him in the face knocking him out.
It's not easy to see. It's true. But after however long of being told to get off the plane, you get up and get off the plane. Get $, upgrades, etc. entire thing could have been avoided. Is it the most fair thing in the world that the airline has a clause stating they can do this at any time, nope. And I'd be fuming pissed. But I wouldn't turn into a statue and be forcefully removed from any situation like that.
Message edited 4/10/2017 11:29:10 PM.
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| Posted 4/10/17 11:20 PM |
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MC09
arrrghhh!!!!
Member since 2/09 5674 total posts
Name:
Me speaks pirate!
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Re: United Airlines fiasco
Posted by PhyllisNJoe
Posted by MC09
I'm really surprised by some of these responses. This is a 70 year old man! How do they know he doesn't have a heart condition? The airline couldn't find a young able-bodied passenger to attack? Are they going to start assaulting pregnant women and minors next? Would you be okay if they knocked your dad out cold and dragged him away bleeding? Why, after all they did to him, did they let him back on the plane afterwards? Airlines overbook. It's industry standard. Their having to transport crew members is the airline's problem and should not be at the inconvenience of paying passengers. Take care of that nonsense before you let the passenger board the flight. There was no reason they couldn't have handled this situation better. With spring break being this week they really couldn't find another passenger with some free time on their hands? I imagine paying their pr people overtime after this mess is costing them more than it would have had they handled this situation humanely to begin with.
Not saying the end result was a good one. At all. But what is the airline to do? They offered $. Nobody wanted it. They offered more money - he considered and decided no. Supposedly they did a random draw of people that had to give up seats (they can legally do this) was it only his seat? Were there other passengers who gave their seats up? I read they had 4 airline employees that needed seats - was it just 1 they needed? Or did the other passengers get up and walk off of the airplane without incident? OK just read. They did. 3 others left without an issue.
What is the airline to do at this point? Man is refusing to leave. Flight is being delayed. Crew can't get him off. So theycall police. Police are supposed to say - oh well, he doesn't want to leave the plane, I guess your SOL? No. They remove the passenger who isn't being cooperative. From what I was able to see, they forcibly removed him and with his resistance as they pulled him, his face hit the armrest. It wasn't a cop punching him in the face knocking him out.
It's not easy to see. It's true. But after however long of being told to get off the plane, you get up and get off the plane. Get $, upgrades, etc. entire thing could have been avoided. Is it the most fair thing in the world that the airline has a clause stating they can do this at any time, nope. And I'd be fuming pissed. But I wouldn't turn into a statue and be forcefully removed from any situation like that.
The airline should've handled it before passengers even boarded the plane. If they made desirable offers they may have gotten some bite. If they had to resort to involuntarily booting passengers it wouldn't have escalated to this mess if they barred them from entering the plane to begin with.
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| Posted 4/10/17 11:36 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by MC09
Posted by PhyllisNJoe
Posted by MC09
I'm really surprised by some of these responses. This is a 70 year old man! How do they know he doesn't have a heart condition? The airline couldn't find a young able-bodied passenger to attack? Are they going to start assaulting pregnant women and minors next? Would you be okay if they knocked your dad out cold and dragged him away bleeding? Why, after all they did to him, did they let him back on the plane afterwards? Airlines overbook. It's industry standard. Their having to transport crew members is the airline's problem and should not be at the inconvenience of paying passengers. Take care of that nonsense before you let the passenger board the flight. There was no reason they couldn't have handled this situation better. With spring break being this week they really couldn't find another passenger with some free time on their hands? I imagine paying their pr people overtime after this mess is costing them more than it would have had they handled this situation humanely to begin with.
Not saying the end result was a good one. At all. But what is the airline to do? They offered $. Nobody wanted it. They offered more money - he considered and decided no. Supposedly they did a random draw of people that had to give up seats (they can legally do this) was it only his seat? Were there other passengers who gave their seats up? I read they had 4 airline employees that needed seats - was it just 1 they needed? Or did the other passengers get up and walk off of the airplane without incident? OK just read. They did. 3 others left without an issue.
What is the airline to do at this point? Man is refusing to leave. Flight is being delayed. Crew can't get him off. So theycall police. Police are supposed to say - oh well, he doesn't want to leave the plane, I guess your SOL? No. They remove the passenger who isn't being cooperative. From what I was able to see, they forcibly removed him and with his resistance as they pulled him, his face hit the armrest. It wasn't a cop punching him in the face knocking him out.
It's not easy to see. It's true. But after however long of being told to get off the plane, you get up and get off the plane. Get $, upgrades, etc. entire thing could have been avoided. Is it the most fair thing in the world that the airline has a clause stating they can do this at any time, nope. And I'd be fuming pissed. But I wouldn't turn into a statue and be forcefully removed from any situation like that.
The airline should've handled it before passengers even boarded the plane. If they made desirable offers they may have gotten some bite. If they had to resort to involuntarily booting passengers it wouldn't have escalated to this mess if they barred them from entering the plane to begin with.
Agree 100%. That was my first comment on this. They messed up from the getgo with that. That is for sure.
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| Posted 4/10/17 11:39 PM |
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MC09
arrrghhh!!!!
Member since 2/09 5674 total posts
Name:
Me speaks pirate!
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Re: United Airlines fiasco
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
Did they force him to leave because he was being disruptive and belligerent or was he being disruptive and belligerent because they forced him to leave?
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| Posted 4/10/17 11:40 PM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by MC09
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
Did they force him to leave because he was being disruptive and belligerent or was he being disruptive and belligerent because they forced him to leave?
Does it matter tho? Either way he was being disruptive and billgerent on the flight. You get removed.
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| Posted 4/10/17 11:42 PM |
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MC09
arrrghhh!!!!
Member since 2/09 5674 total posts
Name:
Me speaks pirate!
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Re: United Airlines fiasco
Posted by PhyllisNJoe
Posted by MC09
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
Did they force him to leave because he was being disruptive and belligerent or was he being disruptive and belligerent because they forced him to leave?
Does it matter tho? Either way he was being disruptive and billgerent on the flight. You get removed.
I think it does. I was wondering if that was the reason they chose him because I'm not seeing much on this story and, to me, it all sounds bizarre. There's also no proof yet that he was. I haven't seen any video of him acting out before security was surrounding him and haven't read any witness statements. The CEO is acting on behalf of his company. In the video you can hear people are alarmed by security's actions. If he was acting out beforehand I would imagine they would want him removed. In today's world where everyone has their camera's recording I would imagine somebody has footage of him acting out beforehand if he indeed was. Maybe there'll be more info released on this story in the coming days because as of right now it's a strange story with some details missing.
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| Posted 4/11/17 12:00 AM |
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JennP
LIF Adult
Member since 10/06 3986 total posts
Name:
Jenn
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Re: United Airlines fiasco
Posted by MC09
Posted by PhyllisNJoe
Posted by MC09
Posted by MsSissy
A story I read earlier said he originally agreed to giving up his seat but changed his mind when he found out how long the next flight would be.
The 1st I'm hearing of this:
Munoz is the CEO
In recounting the sequence of events, Munoz told employees that the passenger "refused" to deplane and "became more and more disruptive and belligerent" and faulted him for "running back onto the aircraft in defiance of both our crew and security officials."
If he was off the plane and ran back onto the aircraft all bets are off.
So if all this is true. It changes my view.
Did they force him to leave because he was being disruptive and belligerent or was he being disruptive and belligerent because they forced him to leave?
Does it matter tho? Either way he was being disruptive and billgerent on the flight. You get removed.
I think it does. I was wondering if that was the reason they chose him because I'm not seeing much on this story and, to me, it all sounds bizarre. There's also no proof yet that he was. I haven't seen any video of him acting out before security was surrounding him and haven't read any witness statements. The CEO is acting on behalf of his company. In the video you can hear people are alarmed by security's actions. If he was acting out beforehand I would imagine they would want him removed. In today's world where everyone has their camera's recording I would imagine somebody has footage of him acting out beforehand if he indeed was. Maybe there'll be more info released on this story in the coming days because as of right now it's a strange story with some details missing.
ITA.
If he was acting out beforehand, people would've been happy - not outraged - at his removal.
I think what might be getting lost here is that because this is United's fault, they should have kept offering more and more until someone finally took it. They let everyone get on the plane, then they needed to suck it up more than usual. It never should have gotten as far as it did. Once they were in the position of having to forcibly remove someone, they were wrong and needed to reevaluate the situation.
ETA I see MC09 posted basically the same thing before I quoted her. So glad it's not totally lost 
Message edited 4/11/2017 12:17:05 AM.
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| Posted 4/11/17 12:15 AM |
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MC09
arrrghhh!!!!
Member since 2/09 5674 total posts
Name:
Me speaks pirate!
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Re: United Airlines fiasco
So much of this story still doesn't make sense. So, if they have to involuntarily start bumping passengers because their offers are so unappealing, there's no consideration for extenuating circumstances? There's no flexibility for a doctor who needs to see a patient? (There's not much info on him so I don't know if he was just bullshitting them but the question is a general one).... A passenger traveling to a funeral or some other important event doesn't get precedence over a retiree with nowhere to be the next morning or a college kid on break? It's "no, you have to go because the computer said so"? If a passenger was traveling to his daughter's wedding would they still have smashed his face in before kicking him off the flight because the computer said so?
Message edited 4/11/2017 12:59:05 AM.
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| Posted 4/11/17 12:58 AM |
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M514
Hi
Member since 8/10 6011 total posts
Name:
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United Airlines fiasco
The whole system is messed up. Airlines overbook flights all the time. And they are allowed to bump people from flights. It's in the fine print when you purchase a ticket. I definitely think there is more to the story with this guy. How was he allowed to run back onto the plane after they took him off??
I just saw on the news that the other 3 random people they selected got off the plane. It was only this guy that caused the disturbance, which is why the police were called in.
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| Posted 4/11/17 7:47 AM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: United Airlines fiasco
Posted by gina409
And why can't thy keep upping the offer
Nobody wanted the first offer of the voucher and hotel
So make it more. Maybe someone would have jumped
Legally they have to offer cash, which is what the offer was. If you are denied boarding, the airline has to give you a voucher for your current flight (or rebook) and give you 4x the cost of your fare in cash (or check) with a MAX of $1350. The max of $1350 is the max for all airlines.
So to answer the people's question as to why they don't keep upping the offer? It's because they simply do not have to according to the TSA law.
And I don't care if you are 70, 80, or 90, if you refuse to comply with law enforcement, you get removed and you have yourself to blame for the consequences of your actions.
And if i was a passenger on that plane and this guy was refusing to leave, causing me to get delayed... i'd want him off too. This is probably why you arent hearing many stories from other passengers. They are probably scared of the outrage they would get if god forbid they disagreed with this guy's actions.
Message edited 4/11/2017 7:50:47 AM.
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| Posted 4/11/17 7:47 AM |
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ave1024
I Took The Wrong Road
Member since 12/07 6153 total posts
Name:
That Led To The Wrong Tendencies
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Re: United Airlines fiasco
Posted by M514
I just saw on the news that the other 3 random people they selected got off the plane. It was only this guy that caused the disturbance, which is why the police were called in.
This too. The other people left peacefully. So what we are going to give these three people the current offer but this guy should get more for being belligerent? Nope.
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| Posted 4/11/17 7:49 AM |
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PhyllisNJoe
My Box Is Broken
Member since 6/11 9145 total posts
Name:
Phyllis
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Re: United Airlines fiasco
Posted by ave1024
Posted by M514
I just saw on the news that the other 3 random people they selected got off the plane. It was only this guy that caused the disturbance, which is why the police were called in.
This too. The other people left peacefully. So what we are going to give these three people the current offer but this guy should get more for being belligerent? Nope.
Totally agree
And if after all that time, the police do not remove him and they randomly pick another person and they don't leave because that guy didn't. Frommthere it goes through the entire plane. 3 others left without being dragged out. If they dragged 4 people off the plane - there may be more of a story.
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| Posted 4/11/17 7:53 AM |
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Disneygirl17
LIF Toddler
Member since 11/16 496 total posts
Name:
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Re: United Airlines fiasco
But one of the cops was suspended for not following proper procedure. That leads me to believe what they did was wrong. Totally wrong.
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| Posted 4/11/17 7:55 AM |
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BargainMama
LIF Adult
Member since 5/09 15657 total posts
Name:
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United Airlines fiasco
So how DO you remove someone that won't get off the plane? I'm not sure what the other option was here? It sucks that he hit his head on the arm rest, but had he just complied, he wouldn't have had to be physically removed, thus causing him to hit his head and been hurt. And YES, it sucks...and I would be pi$$sed, but what is the alternative here?
I've been waiting for flights that were waiting for crews to come in from other cities. This is huge on Delta. I've also been waiting and had flights cancelled since the crew couldn't make it in. So like someone else said, inconvenience 250 passengers, and screw up their entire schedule, or bump four people and put them on the next plane?
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| Posted 4/11/17 8:48 AM |
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dianadrw
LIF Adult
Member since 5/06 2092 total posts
Name:
Me
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United Airlines fiasco
United flies how many flights a day? They can't get their sh*t together enough to be able to plan ahead to get their crew where it needs to be? And if there was an extenuating circumstance which created a last minute urgent situation (i.e. weather, equipment trouble) why did they even let the passengers board? Once everyone was checked in they knew they had an overbooking situation. Definitely seems like the gate crew could've prevented this whole thing.
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| Posted 4/11/17 9:07 AM |
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Peainapod
Peanuts are here!
Member since 1/09 13591 total posts
Name:
Diana
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Re: United Airlines fiasco
Posted by Momma2015
Posted by queensgal
I don't understand how they can oversell flights?
If the plane holds 300 then you sell 300 seats. Person 301 is told stand by.
Why is this so hard? Why are they allowed to do this in the first place? No other industry can sell things that don't exist, it's called Fraud.
They needed the seats to transport United employees apparently. It wasn't two customers fighting for the seat.
ETA: Not that this makes them right or okay in any way.
the drive from Chicago to Louisville is 4hrs. I've done it. They would have been better off giving the employees a rental car and said ..here drive. Imagine the lawsuit that will happen now, deservedly so.
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| Posted 4/11/17 9:16 AM |
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JennP
LIF Adult
Member since 10/06 3986 total posts
Name:
Jenn
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Re: United Airlines fiasco
Posted by dianadrw
United flies how many flights a day? They can't get their sh*t together enough to be able to plan ahead to get their crew where it needs to be? And if there was an extenuating circumstance which created a last minute urgent situation (i.e. weather, equipment trouble) why did they even let the passengers board? Once everyone was checked in they knew they had an overbooking situation. Definitely seems like the gate crew could've prevented this whole thing.
Yup.
I don't care if they don't have to bump it up.
THEY screwed up by letting this guy on the plane.
They therefore need to suck it up and up the offer enough so that someone willingly gets off the plane.
Then they can get their shit together for next time because they learned a pricey lesson.
If corporations actually took some social responsibility we wouldn't have half the problems we have today.
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| Posted 4/11/17 9:18 AM |
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