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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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WR - Problem with vendor- WWYD - UPDATED in first post
She wrote me an email at like 4am saying she was discussing her day with her husband and when he asked her how much money it was she realized she was being ridiculous and is taking it off my bill.
I think I'm going to let it lie now.
Thanks! I think this was a fun discussion!
Message edited 1/26/2011 8:54:18 AM.
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Posted 1/25/11 12:33 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
So in other words, she will eat the fee and consider it a loss because there isn't any word of it regarding the contract? Is that what she is saying?
As a business owner, it is my duty to make sure that the client is happy... of course, there are going to be times where there are things that are out of our control that will happen but in this case, it was her fault and she needs to step up and take action and eat that cost.. plain and simple.. I would never want my customer to have to pay for MY mistake.. and I would also want that customer's repeat business and a good referral..
GL!
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| Posted 1/25/11 12:39 PM |
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cateyemm
Twins!
Member since 7/10 8027 total posts
Name:
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Re: WR - Problem with vendor- WWYD
this is a toughie... i'd probably pay it.
is this t e ssa?
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| Posted 1/25/11 12:40 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by bicosi
So in other words, she will eat the fee and consider it a loss because there isn't any word of it regarding the contract? Is that what she is saying?
As a business owner, it is my duty to make sure that the client is happy... of course, there are going to be times where there are things that are out of our control that will happen but in this case, it was her fault and she needs to step up and take action and eat that cost.. plain and simple.. I would never want my customer to have to pay for MY mistake.. and I would also want that customer's repeat business and a good referral..
GL!
Well basically she's saying she'll eat the fee IF I'm going to not do the right thing and "take advantage" of a loophole.
I am just FUMING right now. I don't know how to respond. It's not a lot of money but I don't like the way I'm being treated. I also don't want to start a fight with someone who already has $500 of my money and is currently printing my wedding invitations
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| Posted 1/25/11 12:40 PM |
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Domino
Always My Miracle
Member since 9/05 9923 total posts
Name:
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Re: WR - Problem with vendor- WWYD
Honestly, the email they sent was a nice way of saying, "Hey look...if you make a stink about it, we will not charge you ($.00 instead of $.50) but you know that is what you were supposed to pay and that you SHOULD pay.
In this instance, I would agree. I dont go out of my way to get something for nothing. you were going ot pay it anyway just because they messed up on their invoice doesnt MORALLY relieve you from paying
Just my opinion
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| Posted 1/25/11 12:40 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by cateyemm
this is a toughie... i'd probably pay it.
is this t e ssa?
Yup. I know she's sent some nasty emails before but I somehow thought it would be ok,.
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| Posted 1/25/11 12:41 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Domino
Honestly, the email they sent was a nice way of saying, "Hey look...if you make a stink about it, we will not charge you ($.00 instead of $.50) but you know that is what you were supposed to pay and that you SHOULD pay.
In this instance, I would agree. I dont go out of my way to get something for nothing. you were going ot pay it anyway just because they messed up on their invoice doesnt MORALLY relieve you from paying
Just my opinion
If she had said "oh oops. I'm sorry Jenn, I realized I made a mistake on your quote, It's actually supposed to be..." I'd have a different opinion. I feel like she tried to SNEAK it in, and now she's being passive aggressive about it.
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| Posted 1/25/11 12:42 PM |
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Kris
LIF Adult
Member since 5/05 1051 total posts
Name:
Kristine
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Re: WR - Problem with vendor- WWYD
Why not offer to split the difference? Since technically it is what you are supposed to pay anyway, you are still making out on the deal.
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| Posted 1/25/11 12:43 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Kris
Why not offer to split the difference? Since technically it is what you are supposed to pay anyway, you are still making out on the deal.
This is what I will most likely do, though I think legally I am 100% in the right here. She accepted my materials fees check weeks ago.
I just don't even know how to respond to how rude she's being and the fact that she tried to SNEAK the fee in there instead of being up front about it
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| Posted 1/25/11 12:45 PM |
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MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
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Re: WR - Problem with vendor- WWYD
Everyone is human and makes mistakes. Me, personally I would pay it and be done with it.
I found the email response to be professional and direct so that there is no miscommunication.
I'm also a wedding planner and our company does provide invitations/stationary needs and I would have handled it exactly the way they did.
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| Posted 1/25/11 12:47 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Everyone is human and makes mistakes. Me, personally I would pay it and be done with it.
I found the email response to be professional and direct so that there is no miscommunication.
I'm also a wedding planner and our company does provide invitations/stationary needs and I would have handled it exactly the way they did.
You would have snuck in the fee to another invoice and not mentioned it at all to the bride until she asked?
I hope not!
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| Posted 1/25/11 12:50 PM |
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MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by Kris
Why not offer to split the difference? Since technically it is what you are supposed to pay anyway, you are still making out on the deal.
This is what I will most likely do, though I think legally I am 100% in the right here. She accepted my materials fees check weeks ago.
I just don't even know how to respond to how rude she's being and the fact that she tried to SNEAK the fee in there instead of being up front about it
Is it a mistake - that she left it out of the first invoice, and then added it to the second stating that it's materials? If so, I don't think it's sneaky.
However, if she did not state that it was "materials" fee and just up-charged on a separate item in the second invoice, well then it is sneaky.
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| Posted 1/25/11 12:50 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by bicosi
So in other words, she will eat the fee and consider it a loss because there isn't any word of it regarding the contract? Is that what she is saying?
As a business owner, it is my duty to make sure that the client is happy... of course, there are going to be times where there are things that are out of our control that will happen but in this case, it was her fault and she needs to step up and take action and eat that cost.. plain and simple.. I would never want my customer to have to pay for MY mistake.. and I would also want that customer's repeat business and a good referral..
GL!
Well basically she's saying she'll eat the fee IF I'm going to not do the right thing and "take advantage" of a loophole.
I am just FUMING right now. I don't know how to respond. It's not a lot of money but I don't like the way I'm being treated. I also don't want to start a fight with someone who already has $500 of my money and is currently printing my wedding invitations
I get the feeling there's more to this story? and this isn't your first encounter with her?
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| Posted 1/25/11 12:50 PM |
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nrthshgrl
It goes fast. Pay attention.
Member since 7/05 57538 total posts
Name:
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Re: WR - Problem with vendor- WWYD
I would pay what I'm contractually obligated to pay - without a second thought.
If you contracted a person to do something based on a quote they gave you, I see no ethical uncertainty at all.
If you knew she miscalcuated & then took advantage of that, then I'd say it's not right.
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| Posted 1/25/11 12:51 PM |
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heathergirl
Cocktail Time!
Member since 10/08 4978 total posts
Name:
American mouth
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Re: WR - Problem with vendor- WWYD
I'll be honest and say I don't know why people think she's so great. She always has so many issues. Now, since you have an issue with her, I'd tell her to split the difference and wash my hands of it.
I know a lot of girls used her and loved her without any problems, so I'm sorry this happened 
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| Posted 1/25/11 12:57 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Posted by JenniferEver
Posted by Kris
Why not offer to split the difference? Since technically it is what you are supposed to pay anyway, you are still making out on the deal.
This is what I will most likely do, though I think legally I am 100% in the right here. She accepted my materials fees check weeks ago.
I just don't even know how to respond to how rude she's being and the fact that she tried to SNEAK the fee in there instead of being up front about it
Is it a mistake - that she left it out of the first invoice, and then added it to the second stating that it's materials? If so, I don't think it's sneaky.
However, if she did not state that it was "materials" fee and just up-charged on a separate item in the second invoice, well then it is sneaky.
I've already paid the materials fee in full. She cashed the check.
I requested a new quote on the service fee since I added addressing services. I was not expecting to see a change on the materials fee, which I believed I'd paid in full.
I really didn't know why the paper was listed at 0. I don't know how she works things or how her ordering works, so I didn't question it.
I just personally would feel a lot better if she had said "oh just so you know, I adjusted the materials fee because I made a mistake. I'm sorry about that", rather than just slipping it in.
If I hadn't addes addressing, we would have gone based on the original quote a signed off on, and I would never have asked for an updated quote, so would she have ever tried to charge me for those materials?
I just feel like it's bad service, and the money is like 4percent of the total contract
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| Posted 1/25/11 12:59 PM |
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cateyemm
Twins!
Member since 7/10 8027 total posts
Name:
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by cateyemm
this is a toughie... i'd probably pay it.
is this t e ssa?
Yup. I know she's sent some nasty emails before but I somehow thought it would be ok,.
i actually her appreciated her straightforward-ness (is that a word?) I knew it was her because of how she writes.
Its very hard to deal with brides on a deadline almost exclusively by email. A lot gets lost due to lack of personal interaction.
That said, the bottom line is that amount of money is what you owe for the materials, so i honestly would pay it. You could also see if she wants to split the difference if you're unhappy about the way she went about it.
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| Posted 1/25/11 12:59 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
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| Posted 1/25/11 1:02 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
I deal with most of my clients exclusively by phone/email and I would have handled it a LOT differently.
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| Posted 1/25/11 1:02 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
Let me ask you something.. what's the dollar amount that we're talking about here?
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| Posted 1/25/11 1:03 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Another note - my friends are all lawyers, so they have a very different take on this.
I just want to figure out the best way to handle it.
Thanks!
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| Posted 1/25/11 1:04 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by bicosi
Posted by JenniferEver
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
Let me ask you something.. what's the dollar amount that we're talking about here?
it's a small amount..like 40 bucks.
It's not the money I'm mad about, but the way she handled it.
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| Posted 1/25/11 1:04 PM |
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DrMeg
Back home!
Member since 5/08 1858 total posts
Name:
Meg
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Re: WR - Problem with vendor- WWYD
I would send her an email saying that you are willing to split the difference. That you understand that people make mistakes but you were unhappy with how she handled the situation.
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| Posted 1/25/11 1:05 PM |
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StaceyWill
It's a girl!!!
Member since 6/10 21539 total posts
Name:
Stacey
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Re: WR - Problem with vendor- WWYD
I agree that she should’ve given you a heads up about the materials fee, but I would just pay it.
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| Posted 1/25/11 1:06 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by bicosi
Posted by JenniferEver
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
Let me ask you something.. what's the dollar amount that we're talking about here?
it's a small amount..like 40 bucks.
It's not the money I'm mad about, but the way she handled it.
That's what I was getting it.. I wouldn't pay it but that's me... that's her mistake.. weddings are stressful and costly and she should be the last one giving you stress.. 
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| Posted 1/25/11 1:12 PM |
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