| Posted By |
Message |
| Pages: 1 [2] 3 4 5 |
peanutbutter2
Carpe diem!
Member since 11/10 5287 total posts
Name:
|
Re: WR - Problem with vendor- WWYD
I'm biased, since I used the vendor for my wedding, and while I LOVED my invitations, I found my communications with her to be...problematic.
I don't understand why she is guilting you into paying the charge... isn't it the same scenario for her? Maybe she should be ethical and not take advantage of the loophole and just not charge.
I'm sorry that I'm giving you such a biased opinion, but she did things that bothered me too...so that + this makes me say that there is something fishy going on here.
Message edited 1/25/2011 1:17:10 PM.
|
Posted 1/25/11 1:12 PM  |
| |
|
Long Island Weddings
Long Island's Largest Bridal Resource |
cateyemm
Twins!
Member since 7/10 8027 total posts
Name:
|
Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by bicosi
Posted by JenniferEver
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
Let me ask you something.. what's the dollar amount that we're talking about here?
it's a small amount..like 40 bucks.
It's not the money I'm mad about, but the way she handled it.
oh i thouhgt it was like 400. i'd definitely tell her that you thought her methods were sneaky.
|
| Posted 1/25/11 1:14 PM |
| |
|
MandJZ
Time for Baby #2!
Member since 8/10 4194 total posts
Name:
M
|
Re: WR - Problem with vendor- WWYD
Posted by DrMeg
I would send her an email saying that you are willing to split the difference. That you understand that people make mistakes but you were unhappy with how she handled the situation.
after reading through all the replies I think this one gets at the best way to handle the situation. it allows you to (politely) say what is on your mind about how she handled it, and then split the different so it isn't a lose-lose situation
|
| Posted 1/25/11 1:14 PM |
| |
|
AngnShaun
Sisters
Member since 1/10 21015 total posts
Name:
Ang
|
Re: WR - Problem with vendor- WWYD
Posted by MandJZ
Posted by DrMeg
I would send her an email saying that you are willing to split the difference. That you understand that people make mistakes but you were unhappy with how she handled the situation.
after reading through all the replies I think this one gets at the best way to handle the situation. it allows you to (politely) say what is on your mind about how she handled it, and then split the different so it isn't a lose-lose situation
Ditto...
|
| Posted 1/25/11 1:16 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by cateyemm
Posted by JenniferEver
Posted by bicosi
Posted by JenniferEver
Should I email her and tell her I felt it was sneaky to slip the charge in there and that I didn't like the way she handled it, or should I just write my check and move on>?
Let me ask you something.. what's the dollar amount that we're talking about here?
it's a small amount..like 40 bucks.
It's not the money I'm mad about, but the way she handled it.
oh i thouhgt it was like 400. i'd definitely tell her that you thought her methods were sneaky.
No, it's a really small amount. I wouldn't expect her to still do my invitations if she were taking a huge loss on them. I'd probably still legally be in the right, but it's not nice.
|
| Posted 1/25/11 1:18 PM |
| |
|
nrthshgrl
It goes fast. Pay attention.
Member since 7/05 57538 total posts
Name:
|
Re: WR - Problem with vendor- WWYD
Posted by JAAMS
I don't understand why she is guilting you into paying the charge... isn't it the same scenario for her? Maybe she should be ethical and not take advantage of the loophole and just not charge.
This is a good point. She's basically telling you that ethically you should pay her. If you're talking ethics, you point out that you needed to change the rate & the reasons why.
I'm sorry - I wouldn't be guilted into paying her. I think it's BS -whether it's $40 or $400.
|
| Posted 1/25/11 1:19 PM |
| |
|
Sassyz75
Turning a new page
Member since 5/05 9731 total posts
Name:
Dina
|
Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Everyone is human and makes mistakes. Me, personally I would pay it and be done with it.
I found the email response to be professional and direct so that there is no miscommunication.
I'm also a wedding planner and our company does provide invitations/stationary needs and I would have handled it exactly the way they did.
I agree..
I am a small business owner and I know mistakes do happen... however, if you feel she is being nasty- they offer to split it.
|
| Posted 1/25/11 1:23 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
I can understand her explanation of the contract. What irks me is the last paragraph, about what SHE would do, and blah blah.
Maybe my stress level is just really high from work and from writing many many 3 and 4 digit checks for this wedding, but I just feel like UGH.
I'm sure it's different because I work for a HUGE company but I have eaten HUNDREDS of dollars at a time for clients who were misquoted. There's no way I would go back and try to charge people who paid their first installment and signed a contract more.
|
| Posted 1/25/11 1:26 PM |
| |
|
MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
|
Re: WR - Problem with vendor- WWYD
Sorry, I may have missed it - but I'm just trying to understand where she is being sneaky?
Did she put it in as "materials" on the second invoice or did she just add it to something else?
Regardless of it being $4 / $40 / $400, etc. it's a matter of right vs. wrong.
|
| Posted 1/25/11 1:33 PM |
| |
|
bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
|
Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Sorry, I may have missed it - but I'm just trying to understand where she is being sneaky?
Did she put it in as "materials" on the second invoice or did she just add it to something else?
Regardless of it being $4 / $40 / $400, etc. it's a matter of right vs. wrong.
Jennifer was quoted $x for materials fees, which she already paid in full.. she added an additional service of having the envelopes addressed and the vendor just realized that she never charged her for an additional $x for MORE materials that she needed in the first place.. not having to do with the additional service she is requesting.. so in addition to what she is paying for having the envelopes addressed, the vendor is also charging her for the oversite..
Message edited 1/25/2011 1:39:22 PM.
|
| Posted 1/25/11 1:38 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Sorry, I may have missed it - but I'm just trying to understand where she is being sneaky?
Did she put it in as "materials" on the second invoice or did she just add it to something else?
Regardless of it being $4 / $40 / $400, etc. it's a matter of right vs. wrong.
I have already paid my materials fee in full.
The only change I was expecting to see was a change for the services I just added.
When she sent the invoice she made absolutely no mention of the mistake of the change to the materials fee.
I feel like she just slipped it in and hoped I would just pay it without noticing. I think the RIGHT thing to do would have been to put a note in the email stating that she noticed a mistake and has to change my materials fees.
Although from a legal standpoint I signed a contract with those fees and she accepted a check from me with "Materials fees paid in full" on the subject line. IMO legally that means she accepted that as my materials fees and beyond any change in the materials, she has no legal right to claim any more money from me.
Knowing that, I think she should be a little more nice about it. She should be nice about it anyway since I'm a paying client, but especially because she made the mistake and she is trying to collect a fee she has no (or at least questionable) legal right to collect.
Honestly if she had said "I noticed when preparing this invoice that I made a mistake on your original..." I would not be having this conversation with you. I'd probably still feel like I'm legally right if I don't pay it, but I'd probably just pay it anyway without any comment.
I'm annoyed about the way I'm being treated by her. I feel like for several reasons she's in the wrong here, and so she should be being NICE to me to try to collect the fee, not passive aggressive.
I'm just glad I'll have her final product before the wedding and she's not with me on the day of the wedding.
Chrissy, I know a lot of people who have used you as a DOC and I know you're defending this vendor, but from what I've heard you're really great with your brides 
|
| Posted 1/25/11 1:39 PM |
| |
|
Shorty
.
Member since 5/05 30390 total posts
Name:
really
|
Re: WR - Problem with vendor- WWYD
wow, that's nerve.
She made an error, she needs to own up to it.
are you paying for the service before/after you receive the invites?
that changes my answer. If you have to pay in full before receiving your product (which i would never recommend), I'd be afraid she'd do something wrong to them.
|
| Posted 1/25/11 1:41 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
It's that I was told I was being charged $X for materials, I paid it in full, and now without saying a WORD, on what was supposed to be only a change in a service fee, she changed the materials fee so I am no longer paid in full and owe her money.
|
| Posted 1/25/11 1:41 PM |
| |
|
Ophelia
she's baaccckkkk ;)
Member since 5/06 23378 total posts
Name:
remember, when Gulliver traveled....
|
Re: WR - Problem with vendor- WWYD
but you saw the invoice, no? it didn't strike you as odd that a material cost would have $o.oo next to it if you were using the material?
you have been planning this wedding for a LONG time Jen. you know the drill. you probably know more about wedding planning than anyone 
I think she is right. the right thing to do is to pay for the materials you are using.
you could have also said "hey, I got the bill and I noticed that you didn't put a charge for x, is that right? before you paid her too.
I think it was a simple mistake, and she has to buy the paper. if you feel like she should suck it up, that is I guess your decision. I wouldn't. even if he email annoyed me. b/c at the end of the day, I know what is right.
|
| Posted 1/25/11 1:42 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by Shorty
wow, that's nerve.
She made an error, she needs to own up to it.
are you paying for the service before/after you receive the invites?
that changes my answer. If you have to pay in full before receiving your product (which i would never recommend), I'd be afraid she'd do something wrong to them.
I PIF when they are done but before she ships them to me.
I was actually going to PIF now that they are printing so it doesn't delay the shipping and so I could save the $15 paypal fee.
She's based on the west coast so there is no pickup. Her reviews are good and even the people who said she was a pain to deal with said their invitations came out great.
I'm spending a LOT of money on these invitations. Giving up other stuff, working extra at a 2nd job to pay for them, so maybe that's part of why I'm so upset it's not going smoothly. I can come up with the 40 bucks, but it's like, ughh do you have to be sneaky? Plus I have to tutor for a few hours to make that in take home... 
|
| Posted 1/25/11 1:44 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by Ophelia
but you saw the invoice, no? it didn't strike you as odd that a material cost would have $o.oo next to it if you were using the material?
you have been planning this wedding for a LONG time Jen. you know the drill. you probably know more about wedding planning than anyone
.
I noticed it, but I thought maybe it was bc she was getting a bulk discount on something else. To be honest I didn't question it. I guess I should have.
I don't think me being dumb really changes anything though!
|
| Posted 1/25/11 1:46 PM |
| |
|
Bearcat
Love my little girls!!! <3
Member since 6/10 10818 total posts
Name:
E
|
Re: WR - Problem with vendor- WWYD
id pay it. if it said $0 for an item then it's obviously a mistake.
|
| Posted 1/25/11 1:47 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by Bearcat
id pay it. if it said $0 for an item then it's obviously a mistake.
I understand it's a legit charge.
I'm leaning toward paying it (or splitting the difference) and telling her in a polite way that I was really not happy with the way things were handled and that my payment is in good faith that everything will go well for the invitations from now on.
|
| Posted 1/25/11 1:49 PM |
| |
|
Naner325
waiting on nugget!
Member since 6/10 4432 total posts
Name:
N
|
Re: WR - Problem with vendor- WWYD
If it were me, I would pay it but I would also send an email back to her stating that while you have every intention on paying the fee, the way she handled it was unprofessional. She should have definitely let you know why she was adding in the additional materials fee and just say, sorry, I forgot this the first time around, I apologize.
I used her as well and I loved my invitations but I also had some communication problems with her.
|
| Posted 1/25/11 1:50 PM |
| |
|
MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
|
Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by MrsMerlot
Sorry, I may have missed it - but I'm just trying to understand where she is being sneaky?
Did she put it in as "materials" on the second invoice or did she just add it to something else?
Regardless of it being $4 / $40 / $400, etc. it's a matter of right vs. wrong.
I have already paid my materials fee in full.
The only change I was expecting to see was a change for the services I just added.
When she sent the invoice she made absolutely no mention of the mistake of the change to the materials fee.
I feel like she just slipped it in and hoped I would just pay it without noticing. I think the RIGHT thing to do would have been to put a note in the email stating that she noticed a mistake and has to change my materials fees.
Although from a legal standpoint I signed a contract with those fees and she accepted a check from me with "Materials fees paid in full" on the subject line. IMO legally that means she accepted that as my materials fees and beyond any change in the materials, she has no legal right to claim any more money from me.
Knowing that, I think she should be a little more nice about it. She should be nice about it anyway since I'm a paying client, but especially because she made the mistake and she is trying to collect a fee she has no (or at least questionable) legal right to collect.
Honestly if she had said "I noticed when preparing this invoice that I made a mistake on your original..." I would not be having this conversation with you. I'd probably still feel like I'm legally right if I don't pay it, but I'd probably just pay it anyway without any comment.
I'm annoyed about the way I'm being treated by her. I feel like for several reasons she's in the wrong here, and so she should be being NICE to me to try to collect the fee, not passive aggressive.
I'm just glad I'll have her final product before the wedding and she's not with me on the day of the wedding.
Chrissy, I know a lot of people who have used you as a DOC and I know you're defending this vendor, but from what I've heard you're really great with your brides
Thanks for explaining, I was just trying to understand how she presented it to you.
I'm definitely not defending her by any means (believe me, there's a lot more to my end than one would think.)
And thnk you for your kind words!
|
| Posted 1/25/11 1:51 PM |
| |
|
MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
|
Re: WR - Problem with vendor- WWYD
Posted by Ophelia
but you saw the invoice, no? it didn't strike you as odd that a material cost would have $o.oo next to it if you were using the material?
you have been planning this wedding for a LONG time Jen. you know the drill. you probably know more about wedding planning than anyone
I think she is right. the right thing to do is to pay for the materials you are using.
you could have also said "hey, I got the bill and I noticed that you didn't put a charge for x, is that right? before you paid her too.
I think it was a simple mistake, and she has to buy the paper. if you feel like she should suck it up, that is I guess your decision. I wouldn't. even if he email annoyed me. b/c at the end of the day, I know what is right.
I agree with this completely. Sorry Jen!
|
| Posted 1/25/11 1:53 PM |
| |
|
Ophelia
she's baaccckkkk ;)
Member since 5/06 23378 total posts
Name:
remember, when Gulliver traveled....
|
Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
I don't think me being dumb really changes anything though!
why can't she use the same excuse and you guys just move on from here?
I just don't see why it's suck a big deal. so, she didn't fawn over you in her email. you both missed a legit mistake. you think she should have pointed out the "new" charge. she may have thought it was self explanatory. you can use the word "sneaky" to justify the fact that you aren't going to pay it or pay it in full, but going JUST by this situation and knowing nothing of this vendor whatsoever, it doesn't seem fair. almost like slander to avoid having to pay....and that is sort of surprising to me.
|
| Posted 1/25/11 1:54 PM |
| |
|
Peainapod
Peanuts are here!
Member since 1/09 13591 total posts
Name:
Diana
|
Re: WR - Problem with vendor- WWYD
this is Tessa..im sure just by reading materials fee.
she made a mistake and its her responsibility to make sure her quotes are accurate. I have a business and write quotes. A few times I've realized I've forgotten to change the price of something and thats my mistake. The customer benefits.
I certainly wouldnt ask the customer to pay more after they've already paid their deposit or fee b/c I made an error on their invoice.
I dont even understand *** she wrote to you, but dont get me started on this chic 
|
| Posted 1/25/11 1:54 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Posted by Ophelia
but you saw the invoice, no? it didn't strike you as odd that a material cost would have $o.oo next to it if you were using the material?
you have been planning this wedding for a LONG time Jen. you know the drill. you probably know more about wedding planning than anyone
I think she is right. the right thing to do is to pay for the materials you are using.
you could have also said "hey, I got the bill and I noticed that you didn't put a charge for x, is that right? before you paid her too.
I think it was a simple mistake, and she has to buy the paper. if you feel like she should suck it up, that is I guess your decision. I wouldn't. even if he email annoyed me. b/c at the end of the day, I know what is right.
I agree with this completely. Sorry Jen!
I don't have a beef about the fee itself, but the way it was handled. I don't want her to lose money. I explained above. Seems like you get it.
|
| Posted 1/25/11 1:55 PM |
| |
|
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
|
Re: WR - Problem with vendor- WWYD
Posted by Ophelia
Posted by JenniferEver
I don't think me being dumb really changes anything though!
why can't she use the same excuse and you guys just move on from here?
I just don't see why it's suck a big deal. so, she didn't fawn over you in her email. you both missed a legit mistake. you think she should have pointed out the "new" charge. she may have thought it was self explanatory. you can use the word "sneaky" to justify the fact that you aren't going to pay it or pay it in full, but going JUST by this situation and knowing nothing of this vendor whatsoever, it doesn't seem fair. almost like slander to avoid having to pay....and that is sort of surprising to me.
There are 2 levels
1) Legally - I signed a contract and paid my fees
2) CS - I really do feel it was sneaky. Why not just explain the change in fee? I would never give a client a bill they're not expecting w/o explaining it.
It's not that I don't want to pay. I'm just annnnooyyyeddd
I'm not the type to keep my mouth shut, so I just have to figure out how to word my letter so I don't end up with green invitations with orange polka dots...
|
| Posted 1/25/11 1:57 PM |
| |
|
| Pages: 1 [2] 3 4 5 |
