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Kara
Now Zagat Rated!
Member since 3/07 13217 total posts
Name:
They call me "Tater Salad"
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Re: WR - Problem with vendor- WWYD
Her response to you is inappropriate. It is a contract, presumably, that was drafted for HER. You didn't draft it - she did. If there is a problem with the way it is written, that is HER problem. She should have noticed her contract did not cover what happens after payment is receievd and change it for future clients. Her contract specifically states BEFORE FEES ARE PAID. She didn't realize it didn't deal with what happens after the fees are paid? Why did she include that part if she meant it to include both before and after the fees are paid?
I find that to be extremely poor customer service. If she wants her contracts to include changes before AND after fees are paid, then she needs to change her contract to state that, not attempt to guilt a client into paying the fee the client is not contractually obligated to pay. Had you knwn there was an error and didn't speak up b/c you knew of this "loophole" (it's NOT a loophole IMO), then I could see it being an ethical issue. But that's not the case. You're not trying to take advantage of her, so don't feel guilted into doing anything you're not obligated to do.
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Posted 1/25/11 1:58 PM  |
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Long Island Weddings
Long Island's Largest Bridal Resource |
JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
And it's in writing, so I guess it's not slander, but libel. And truth is an absolute defense!
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| Posted 1/25/11 1:58 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Kara
Her response to you is inappropriate. It is a contract, presumably, that was drafted for HER. You didn't draft it - she did. If there is a problem with the way it is written, that is HER problem. She should have noticed her contract did not cover what happens after payment is receievd and change it for future clients. Her contract specifically states BEFORE FEES ARE PAID. She didn't realize it didn't deal with what happens after the fees are paid? Why did she include that part if she meant it to include both before and after the fees are paid?
I find that to be extremely poor customer service. If she wants her contracts to include changes before AND after fees are paid, then she needs to change her contract to state that, not attempt to guilt a client into paying the fee the client is not contractually obligated to pay. Had you knwn there was an error and didn't speak up b/c you knew of this "loophole" (it's NOT a loophole IMO), then I could see it being an ethical issue. But that's not the case. You're not trying to take advantage of her, so don't feel guilted into doing anything you're not obligated to do.
Do you think I was paying attention to the loophole? Or every line of the quote for that matter? My proof came with the contract so all I was thinking was "oooh shiiiiny...where do I sign?"
ETA: I know you're not saying I was.
Message edited 1/25/2011 2:00:13 PM.
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| Posted 1/25/11 1:59 PM |
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Ophelia
she's baaccckkkk ;)
Member since 5/06 23378 total posts
Name:
remember, when Gulliver traveled....
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
And it's in writing, so I guess it's not slander, but libel. And truth is an absolute defense!
I meant on here. the use of the word "sneaky" when talking about a vendor.
I don't know. I think if it could be a legit mistake (which you have already admitted it to be) then why call her names and perhaps do her damage to her business (though it seems the has not be free of trouble.
ETA: yes, I do think you should be paying to every line of every invoice, instead of looking at the shiny to avoid this stuff in the future. it is for your OWN protection. you seem to be taking what I am saying in a bad way and I am not sure why.
Message edited 1/25/2011 2:03:32 PM.
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| Posted 1/25/11 2:01 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Ophelia
Posted by JenniferEver
And it's in writing, so I guess it's not slander, but libel. And truth is an absolute defense!
I meant on here. the use of the word "sneaky" when talking about a vendor.
I don't know. I think if it could be a legit mistake (which you have already admitted it to be) then why call her names and perhaps do her damage to her business (though it seems the has not be free of trouble.
It's not calling her a name. It's an adjective.
Yes, originally leaving it off was probably a mistake, but putting it into a bill where I wasn't expecting it with no explanation is IMO sneaky. I really do believe that. How hard would it have been to type up an email explanation?
But we are surely  here.
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| Posted 1/25/11 2:04 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
I agree with kara.
It's also apparent from these posts from people who have dealt with her and it's obvious that it's in her best interest NOT for this vendor to revise her contract because that "loophole" (and I agree it's NOT a loophole), seems to work to her benefit...
and you know what? if she wrote down $0.00 on an invoice for any work she was doing for me (and I've received things like that) I wouldn't have questioned it. To me, it was something that was included in the price..
I still would NOT pay for it.. don't care how much it costs.. it's her mistake.
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| Posted 1/25/11 2:04 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Ophelia
Posted by JenniferEver
And it's in writing, so I guess it's not slander, but libel. And truth is an absolute defense!
I meant on here. the use of the word "sneaky" when talking about a vendor.
I don't know. I think if it could be a legit mistake (which you have already admitted it to be) then why call her names and perhaps do her damage to her business (though it seems the has not be free of trouble.
ETA: yes, I do think you should be paying to every line of every invoice, instead of looking at the shiny to avoid this stuff in the future. it is for your OWN protection. you seem to be taking what I am saying in a bad way and I am not sure why.
I'm not taking it in a bad way at all! 
I'm just saying I didn't really think too much about that 1 line of the invoice, and I definitely didn't pay enough attention to the contract to look up loopholes to exploit in the future. I meant to say I was just happy to have my proof, everything looked reasonably ok, so I assumed that if I paid my money I'd get my invitations without complications. I thought the quote was binding on both sides.
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| Posted 1/25/11 2:06 PM |
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Sora777
LIF Infant
Member since 4/09 247 total posts
Name:
Jessica
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Re: WR - Problem with vendor- WWYD
I would just write her and ask to split it. I think that is fair.
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| Posted 1/25/11 2:07 PM |
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MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Yes, originally leaving it off was probably a mistake, but putting it into a bill where I wasn't expecting it with no explanation is IMO sneaky. I really do believe that. How hard would it have been to type up an email explanation?
That's what I've been asking and trying to understand.
So she just put it into the bill with no explanation - then yes, it's a dishonest thing to do.
vs.
she put it into the second bill and stated something along the lines of "additional materials, not invoiced" - where it's honest - and you do not need an email to explain it.
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| Posted 1/25/11 2:08 PM |
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Peainapod
Peanuts are here!
Member since 1/09 13591 total posts
Name:
Diana
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Re: WR - Problem with vendor- WWYD
the only thing that is sneaky is that Jennifer paid her materials and then vendor realized "OOPS" i made an error, lets add that in to the extra fees bride is adding on and not mention it.
at least thats how i understood it. If she simply would have said, "I realized on your original quote that material such and such came up 0.00 and should be xamount" and that is why I added it in to your revised quote; sorry for the inconvenience, blah blah. Legally, you paid your contract and if you wanted to be nice, maybe offer to split the cost. I would tell her how displeased you are with how she handled it though.
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| Posted 1/25/11 2:08 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by bicosi
and you know what? if she wrote down $0.00 on an invoice for any work she was doing for me (and I've received things like that) I wouldn't have questioned it. To me, it was something that was included in the price..
That's what I thought. Because if you look at her site it says "blah blah and blah included" so I thought maybe she doesn't charge you for that layer based on maybe bulk discounts she's getting on the other papers, or maybe it was a quantity discount she was giving me since I am ordering a million. I didn't think "oh look she made a mistake, let's sign the contract quickly before she notices"
Part of me is wondering if she does this on purpose so her original quote comes in below what you said you wanted to spend and then she slams you later when it's too late. Maybe I am too suspicious.
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| Posted 1/25/11 2:08 PM |
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peanutbutter2
Carpe diem!
Member since 11/10 5287 total posts
Name:
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Re: WR - Problem with vendor- WWYD
I think at the end of the day, whether you decide to pay it or not, her little section on "ethics" is inappropriate.
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| Posted 1/25/11 2:12 PM |
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bicosi
life is a carousel
Member since 7/07 14956 total posts
Name:
M
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by bicosi
and you know what? if she wrote down $0.00 on an invoice for any work she was doing for me (and I've received things like that) I wouldn't have questioned it. To me, it was something that was included in the price..
That's what I thought. Because if you look at her site it says "blah blah and blah included" so I thought maybe she doesn't charge you for that layer based on maybe bulk discounts she's getting on the other papers, or maybe it was a quantity discount she was giving me since I am ordering a million. I didn't think "oh look she made a mistake, let's sign the contract quickly before she notices"
Part of me is wondering if she does this on purpose so her original quote comes in below what you said you wanted to spend and then she slams you later when it's too late. Maybe I am too suspicious.
No, you aren't too suspicious.. ALOT of people do this.. car salesmen are notorious for this! lol
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| Posted 1/25/11 2:12 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
Posted by JenniferEver
Yes, originally leaving it off was probably a mistake, but putting it into a bill where I wasn't expecting it with no explanation is IMO sneaky. I really do believe that. How hard would it have been to type up an email explanation?
That's what I've been asking and trying to understand.
So she just put it into the bill with no explanation - then yes, it's a dishonest thing to do.
vs.
she put it into the second bill and stated something along the lines of "additional materials, not invoiced" - where it's honest - and you do not need an email to explain it.
I guess it's in between these two.
Originally the materials fee was like (I'm making up the numbers)
paper 1 - $40
paper 2 -$50
paper 3- $0
paper 4 - $100
Total materials fee - $190
service 1 - $30
service 2 - $40
service 3- $100
Total service fee $170
So I paid the $190.
I added a 4th service so I was expecting the top to stay the same and for a service 4 to be added. Instead I got
paper 1 - $40
paper 2 -$50
paper 3- $40
paper 4 - $100
Total materials fee - $230
service 1 - $30
service 2 - $40
service 3- $100
Service 4 -$30
Total service fee $200
Amount due: $240.
So i questioned it when the amount due was more than the service fee because we have been exchanging emails all day about me paying my new service fee with NO mention of a change to the materials fee.
The change was on the receipt but there was no explanation for it
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| Posted 1/25/11 2:13 PM |
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Otherme
Square head cutie pants
Member since 3/06 6899 total posts
Name:
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Re: WR - Problem with vendor- WWYD
I think you should pay it. It's a cost that you would have paid for anyway, and it's only due to her mistake that it got left off the invoice in the first place. Just because she made that mistake.. doesn't mean you should get free stuff.
Her explanation for the price increase is that "It must have readjusted itself when I recalculated your invoice just now" - which sounds to me like it was an automatic invoicing thing, and not something she did on purpose or snuck in there. Hence, why you have no email explaining the new charge.
Also, I honestly don't think that this vendor's experiences with anyone else on this site should have any bearing on this matter at all (i have no idea who this person is btw) - its a simple matter of doing what is right. Which is paying what you owe her (because you're still getting the goods that the charge is for)
I also don't see anything sneaky or rude in her email at all either - its completely professional and to the point.
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| Posted 1/25/11 2:16 PM |
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MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by MrsMerlot
Posted by JenniferEver
Yes, originally leaving it off was probably a mistake, but putting it into a bill where I wasn't expecting it with no explanation is IMO sneaky. I really do believe that. How hard would it have been to type up an email explanation?
That's what I've been asking and trying to understand.
So she just put it into the bill with no explanation - then yes, it's a dishonest thing to do.
vs.
she put it into the second bill and stated something along the lines of "additional materials, not invoiced" - where it's honest - and you do not need an email to explain it.
I guess it's in between these two.
Originally the materials fee was like (I'm making up the numbers)
paper 1 - $40
paper 2 -$50
paper 3- $0
paper 4 - $100
Total materials fee - $190
service 1 - $30
service 2 - $40
service 3- $100
Total service fee $170
So I paid the $190.
I added a 4th service so I was expecting the top to stay the same and for a service 4 to be added. Instead I got
paper 1 - $40
paper 2 -$50
paper 3- $40
paper 4 - $100
Total materials fee - $230
service 1 - $30
service 2 - $40
service 3- $100
Service 4 -$30
Total service fee $200
Amount due: $240.
So i questioned it when the amount due was more than the service fee because we have been exchanging emails all day about me paying my new service fee with NO mention of a change to the materials fee.
The change was on the receipt but there was no explanation for it
I'm sorry, and by no means am I defending her in any way b/c I do not agree with her business practices, but I do not think she did anything sneaky. She didn't try to "hide" it by just up'ing the price elsewhere.
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| Posted 1/25/11 2:16 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by Otherme
I think you should pay it. It's a cost that you would have paid for anyway, and it's only due to her mistake that it got left off the invoice in the first place. Just because she made that mistake.. doesn't mean you should get free stuff.
Her explanation for the price increase is that "It must have readjusted itself when I recalculated your invoice just now" - which sounds to me like it was an automatic invoicing thing, and not something she did on purpose or snuck in there. Hence, why you have no email explaining the new charge.
Also, I honestly don't think that this vendor's experiences with anyone else on this site should have any bearing on this matter at all (i have no idea who this person is btw) - its a simple matter of doing what is right. Which is paying what you owe her (because you're still getting the goods that the charge is for)
I also don't see anything sneaky or rude in her email at all either - its completely professional and to the point.
I don't buy the automatic invoice thing. This is like the third or 4th version of the invoice. I think she realized the mistake and put it in without mentioning it.
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| Posted 1/25/11 2:17 PM |
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JenniferEver
The Disney Lady
Member since 5/05 18163 total posts
Name:
Jennifer
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Re: WR - Problem with vendor- WWYD
Posted by MrsMerlot
I'm sorry, and by no means am I defending her in any way b/c I do not agree with her business practices, but I do not think she did anything sneaky. She didn't try to "hide" it by just up'ing the price elsewhere.
I wasn't trying to say that she did.
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| Posted 1/25/11 2:18 PM |
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Ophelia
she's baaccckkkk ;)
Member since 5/06 23378 total posts
Name:
remember, when Gulliver traveled....
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Re: WR - Problem with vendor- WWYD
I revise my opinion.
I think she should have said something. that is weak.
I thought it was some kind of computerized itemization receipt.
personally I would probably still pay it b/c I am like that and I wouldn't give her the satisfaction of even remotely questioning MY integrity. and she can stuff the 40 bucks where the sun doesn't shine.
but that is b/c I am a nut. you are under no obligation, moral or otherwise to pay it.
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| Posted 1/25/11 2:19 PM |
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MrsMerlot
Unconditional Love
Member since 4/06 6005 total posts
Name:
Chrissy
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by MrsMerlot
I'm sorry, and by no means am I defending her in any way b/c I do not agree with her business practices, but I do not think she did anything sneaky. She didn't try to "hide" it by just up'ing the price elsewhere.
I wasn't trying to say that she did.
You're correct, you did not say that. I said that b/c I was trying to understand how you felt she was being sneaky, and I gave my example of what I would portray to be sneaky.
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| Posted 1/25/11 2:20 PM |
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Otherme
Square head cutie pants
Member since 3/06 6899 total posts
Name:
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
Posted by Otherme
I think you should pay it. It's a cost that you would have paid for anyway, and it's only due to her mistake that it got left off the invoice in the first place. Just because she made that mistake.. doesn't mean you should get free stuff.
Her explanation for the price increase is that "It must have readjusted itself when I recalculated your invoice just now" - which sounds to me like it was an automatic invoicing thing, and not something she did on purpose or snuck in there. Hence, why you have no email explaining the new charge.
Also, I honestly don't think that this vendor's experiences with anyone else on this site should have any bearing on this matter at all (i have no idea who this person is btw) - its a simple matter of doing what is right. Which is paying what you owe her (because you're still getting the goods that the charge is for)
I also don't see anything sneaky or rude in her email at all either - its completely professional and to the point.
I don't buy the automatic invoice thing. This is like the third or 4th version of the invoice. I think she realized the mistake and put it in without mentioning it.
Ok, if you know it wasn't that, then write her an email saying you don't agree with how it was handled. Because its obviously something that is bothering you
How she handled it doesn't change the fact that you would still owe her that money for that paper
i think that's what she meant by saying to do what is right
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| Posted 1/25/11 2:20 PM |
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Ladybug63
Ohh... baby
Member since 5/06 2527 total posts
Name:
D
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Re: WR - Problem with vendor- WWYD
I didn't read through all the responses but what's the difference in price? I'd propose to split it. If she's still resistant I'd just pay it.
Message edited 1/25/2011 2:24:45 PM.
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| Posted 1/25/11 2:23 PM |
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Re: WR - Problem with vendor- WWYD
I'm one of those people where I need everything made crystal clear. I need everything to be up-front, communicated properly. I don't like surprises. I don't want to feel like I should have to be a forensic accountant in order to figure out my bill.
Now, one issue is that she altered it without mentioning it. That would bug me, even if she had a right to fix it...at least be up front about it.
The other issue is that it is a needed material and needs to be paid for.
I never understand why people who hear of little issues about vendors still decide to go with them. Boggles my mind, but I know some people like to give others a fair chance....I'm usually not one of them.
I'd pay it, but I wouldn't recommend her to others. That's the best thing to do. Not tell her that you don't like the way she is handling things, but to not recommend her for future clients. When it comes to fees and money and contracts, everything needs to be communicated properly and be crystal clear.
Message edited 1/25/2011 2:27:37 PM.
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| Posted 1/25/11 2:26 PM |
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MeNBobs
*****
Member since 4/07 3765 total posts
Name:
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Re: WR - Problem with vendor- WWYD
Posted by JenniferEver
If you feel justified in taking advantage of it, then you are free to do so.
:)
Is this an email from your card vendor or your religion teacher from third grade? Her response is totally inappropriate. I would tell her you have a $40 administrative fee for all paper work so you guys are even now.
Message edited 1/25/2011 2:32:25 PM.
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| Posted 1/25/11 2:32 PM |
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KittyGags
LIF Adult
Member since 7/09 5614 total posts
Name:
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Re: WR - Problem with vendor- WWYD
I've dealt with said vendor before and I was very unhappy with her.
That being said, I wouldn't pay the $40 and I would tell her that you don't appreciate it being added in after the fact. Had you not added a service, she never would've tried to bill you for it and its SNEAKY.
Also, don't worry about her taking the $40 loss--my friend made her own POCKETFOLD invites and she spent around $120 doing so. Tessa is making a small fortune on each and every bride that comes to her.
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| Posted 1/25/11 2:32 PM |
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